NEW e-BOOK TITLES IN GIBS IC COLLECTION – JULY 2012

read anywhere . . .!

GIBS students access these through their student numbers and PIN from the book catalogue

 

Business Processes for Business Communities: Modeling Languages, Methods, Tools by Frank Schönthaler, Gottfried Vossen, Andreas Oberweis and Thomas Karle Springer © 2012 (199 pages) ISBN: 9783642247903 – Offering a brief introduction to business process modeling, this book presents a quick-start into model-based business process engineering, and defines a sequence of activities which finally leads to the creation of a complete business process model.

Global Business Etiquette: A Guide to International Communication and Customs, Second Edition by Jeanette S. Martin and Lillian H. Chaney Praeger © 2012 (244 pages) ISBN: 9780313397172 –  From appropriate conversation topics, making a good impression, dress and travel, social class, attitudes toward religion, and more, this book provides critical information that businesspeople need in order to understand the dynamics of cross-cultural communication.

Handbook on Decision Making: Vol 2: Risk Management in Decision Making by Jie Lu, Lakhmi C. Jain and Guangquan Zhang (eds) Springer © 2012 (456 pages) ISBN: 9783642257544 –  Presenting innovative theories, methodologies, and techniques in the field of risk management and decision making, this book introduces new research developments and provides a comprehensive image of their potential applications to readers interested in the area.

Statistical Thinking: Improving Business Performance, Second Edition by Roger Hoerl and Ron Snee John Wiley & Sons © 2012 (511 pages) ISBN: 9781118094778 –  With case studies that illustrate how to integrate several statistical tools into the decision-making process, this straightforward and insightful guide prepares you for business leadership by developing your capacity to apply statistical thinking to improve business processes.

The Advantage: Why Organizational Health Trumps Everything Else In Business by Patrick Lencioni Jossey-Bass © 2012 (240 pages) ISBN: 9780470941522 –  Complete with stories, tips and anecdotes from the author’s experiences consulting to some of the nation’s leading organizations, this book provides leaders with a groundbreaking, approachable model for achieving organizational health.

The Emotional Intelligence Pocketbook, 2nd Edition by Margaret Chapman Management Pocketbooks © 2011 (116 pages) ISBN: 9781906610425 –  Taking readers through each of the five steps to attaining Emotional Intelligence (EI or EQ), this guide provides a framework for developing your own EQ and helping others develop theirs.

The Storytelling Pocketbook by Roger E. Jones Management Pocketbooks © 2012 (115 pages) ISBN: 9781906610401  –  Explaining how to use storytelling in a pragmatic way to achieve results, this book guides readers in how to find stories, develop their own stories, how to tell them and use them in situations as diverse as training sessions, induction programs, customer service, coaching, selling and more.

Built to Love: Creating Products that Captivate Customers by Peter Boatwright and Jonathan Cagan Berrett-Koehler Publishers © 2010 (191 pages) ISBN: 9781605096988 –  Using a combination of industry-based research and laboratory experiments, this practical how-to guide demonstrates that customers will richly pay for products that authentically provide emotional fulfillment.

Changing Business from the Inside Out: A Treehugger’s Guide to Working in Corporations by Timothy J. Mohin Berrett-Koehler Publishers © 2012 (281 pages) ISBN: 9781609946401  –  Providing guidance on getting started in social responsibility as a career, this soup-to-nuts book shares advice and war stories on how CSR workers can have success and impact, and looks into how employees in companies without CSR programs can make a difference.

Challenging Coaching: Going Beyond Traditional Coaching to Face the FACTS by John Blakey and Ian Day Nicholas Brealey Publishing © 2012 (273 pages) ISBN: 9781904838395  – Exploring in theory and in practice using case studies, example dialogues and practical exercises, this book breaks the mould of traditional coaching approaches to challenge coaches and their clients to achieve courageous goals that sustainably transform bottom line performance.

Future Search: Getting the Whole System in the Room for Vision, Commitment, and Action, Third Edition by Marvin Weisbord and Sandra Janoff Berrett-Koehler Publishers © 2010 (289 pages) ISBN: 9781605094281 – including a wealth of resources such as handouts, sample client workbooks, follow-up reports, and other practical tools, this book provides guidance for every step of the Future Search meeting, from a detailed discussion of conditions for success to setting up rooms and facilitating the conference.

Global Challenges in Responsible Business by N. Craig Smith, C.B. Bhattacharya, David Vogel and David I. Levine (eds) Cambridge University Press © 2010 (333 pages) ISBN: 9780521515986 –  Featuring research from Europe, North America, Asia and Africa, this book addresses the business implications of corporate responsibility in the context of globalization and the social and environmental problems we face today.

Make Difficult People Disappear: How to Deal with Stressful Behavior and Eliminate Conflict by Monica Wofford John Wiley & Sons © 2012 (196 pages) ISBN: 9781118273807 –  Complete with a step-by-step action plan, this clear and concise book serves to replenish your confidence and build skills to help you devise effective strategies for diffusing unproductive and damaging behavior.

Predictive Evaluation: Ensuring Training Delivers Business and Organizational Results by Dave Basarab Berrett-Koehler Publishers © 2011 (169 pages) ISBN: 9781605098241 –  When decision makers decide to spend large sums of money on training, they seek to evaluate their options as they evaluate other large investments. This book shows them how to accurately determine the potential ROI on such programs before committing to them.

 The Hamster Revolution for Meetings: How to Meet Less and Get More Done by Mike Song, Vicki Halsey and Tim Burress Berrett-Koehler Publishers © 2009 (169 pages) ISBN: 9781605090078 –  Full of practical advice that really works, this book offers tips that keep your meetings productive, on track, and engaging, and includes a landmark case study that shows how 2,000 Capital One associates cut down their meeting time while improving meeting results.

The Secret Language of Influence: Master the One Skill Every Sales Pro Needs by Dan Seidman AMACOM © 2012 (209 pages) ISBN: 9780814417263 –  Packed with stories, dialogues, and examples, this book delivers more than 30 psychologically insightful strategies for pinpointing how different people make decisions, and tailoring your sales message to match.

Coaching for Leadership: The Practice of Leadership Coaching from the World’s Greatest Coaches, Third Edition by Marshall Goldsmith, Laurence S. Lyons and Sarah McArthur (eds) Jossey-Bass © 2012 (352 pages) ISBN: 9780470947746 –  Including proven coaching techniques, key principles, and important learning points presented by renowned coaches Marshall Goldsmith, Paul Hersey, Beverly Kaye, Dave Ulrich, and many more, this book offers a concise overview of the foundations of coaching.

Leading and Managing a Global Workforce by ArLyne Diamond Super Star Press © 2012 (141 pages) ISBN: 9781600052149 –  Leaders, managers and teams of today and tomorrow are faced with the necessity of working with people all over the globe, often never having the opportunity to meet face-to-face. This timely book offers many suggestions for dealing with the changes, chaos, and challenges of a global workplace.

OtherWise: The Wisdom You Need to Succeed in a Diverse World by Dick Martin AMACOM © 2012 (289 pages) ISBN: 9780814417522 –  Helping readers break through stereotypes and fears to a profound understanding of people unlike themselves, this profound book is a deep and engaging exploration of diversity in America and how we can bridge differences-across race, ethnicity, culture, sexual orientation, faith, and even politics.

The Art of Speeches and Presentations: The Secrets of Making People Remember What You Say by Philip Collins John Wiley & Sons © 2012 (224 pages) ISBN: 9780470711842  –  Ranging from the ancient history of rhetoric to what makes Barack Obama such an eloquent speaker, and packed with practical examples and tips, this informative guide provides you with a concise set of tools and prepares you for any speaking occasion.

The Decision to Trust: How Leaders Create High-Trust Organizations by Robert F. Hurley Jossey-Bass © 2012 (256 pages) ISBN: 9781118072646 –  Showing how any organization can improve trust and the bottom line, this book outlines a proven Decision to Trust Model (DTM) of ten factors that establish whether or not one party will trust the other.

Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery by Sarah Cook Kogan Page © 2012 (208 pages) ISBN: 9780749465308 –  Including case studies from several international companies, this practical guide explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead the change to ensure the best experience for all.

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