GIBS case studies

GIBS faculty produce a number of teaching case studies covering diverse subjects on a yearly basis.

Dr Caren Scheepers, with Natalie van der Veen, recently published a case study on Unilever.  The focus of the case study was on contextual leadership and how to embed a  culture of inclusive growth.  The title of the case study is Unilever South Africa: Contextual leadership of culture for inclusive growth.  The case study is available for purchase from Ivey Publishing –

To view more GIBS case studies, please visit the Ivey Publishing Case Collection or the Emerald Emerging Markets Case Collection.

Happy reading!

New eBooks in our collection

You will need your UP login details to access the content of the books.

Five keys of powerful business relationships :how to become more productive, effective, and influential / Sallie J. Sherman, Joseph P. Sperry, Steve Vucelich. New York: McGrawHill, 2014.

A game-changing guide that will help you leverage every critical relationship in your organization for greater success. The authors combine their knowledge and experience to show you how to get maximum value from virtually every relationship–both internal and external. You’ll learn how to spot those relationships that are not generating their full power–and turn them into drivers of profit and growth. You’ll discover new ways to eliminate barriers to performance and boost the energy of individuals, teams, groups, and your organization as a whole.

Creating value in nonprofit-business collaborations :new thinking and practice / James E. Austin, M. May Seitanidi. San Francisco: Jossey-Bass, 2014.

With over a hundred case examples from around the globe and hundreds of literature references, the book reveals how collaboration between businesses and nonprofit organizations can most effectively co-create significant economic, social, and environmental value for society, organizations, and individuals. It features the ground-breaking Collaborative Value Creation framework that can be used for analyzing the sources, forms, and processes of value creation in partnerships between businesses and nonprofits. The book is a step-by-step guide for business managers and non-profit practitioners for achieving successful cross-sector partnerships. It examines the key dimensions of the Collaborative Mindset that shape each partner’s collaborative efforts. It analyzes the drivers of partnership evolution along the Collaboration Continuum, and sets forth the key pathways in the Collaboration Process Value Chain. The book concludes by offering Twelve Smart Practices of Collaborative Value Creation for the design and management of cross sector partnerships.

Gen Y now :millennials and the evolution of leadership, second edition /John W. “Buddy” Hobart, Herb Sendek.  San Francisco: Wiley, 2014.

In this book, top team leadership gurus Buddy Hobart and Herb Sendek explore all the myths about Gen Y and show you how Millennials can be your most creative, motivated, and loyal employees. This book goes from demographic research to concrete practice, explaining that Generation Y is more than we’ve been led to believe. They value authenticity, flexibility, and recognition. Using the strategies in Gen Y Now, you can hire and retain these demanding workers, and the payoffs could be huge. Keep up with current trends and technologies to move your organization into the future; Attract the best young talent in preparation for the mass retirement of Baby Boomers and Gen X; Understand how demographic trends impact the way your intergenerational teams think; Inspire motivation in Millennial employees, reducing dissatisfaction and turnover costs. There are 80 million Millennials, and they are transforming the modern workforce. Gen Y Now contains the leadership strategies you need to manage and motivate the Millennial generation.

Serve to be great :leadership lessons from a prison, a monastery, and a board room / Matt Tenney. New Jersey: Wiley, 2014.

In this book, the author offers his life experiences and unique insights to help leaders apply the powerful principles of servant leadership. Servant leaders are not weak or timid. Motivated by the aspiration to serve, they achieve true power by empowering others to achieve excellence. This is a practical guide to becoming a leader people want to follow. By shifting focus from short-term gain to serving others, leaders can create great workplace cultures that deliver superior, long-term results. Serve to Be Great is the perfect playbook for realizing the ultimate in personal and business success.

Connected by design :7 principles of business transformation through functional integration / Barry Wacksman and Chris Stutzman. San Francisco: Jossey-Bass, 2014.

Some highly valued companies–including Amazon, Apple and Google–have harnessed a new business model of functional integration to build highly interactive ecosystems of interrelated products and digital services, gaining new levels of customer engagement. This model a unique competitive edge by using transformative digital technologies to deliver high-value customer experiences, generate repeat business, and unlock lucrative new business-to-business revenue streams. The book shows how to use functional integration to achieve transformative growth within any type of company. Based on R/GA’s pioneering work with firms at the forefront of functional integration, this book identifies seven principles companies must follow in order to create and deliver new value for customers and capture new revenues. It explains how functional integration drove the transformation of market-leading companies as diverse as Nike, General Motors, McCormick & Co., and Activision to establish authentic brand relationships with their customers, enter new categories, and develop new sources of income.

Strategy for the corporate level :where to invest, what to cut back and how to grow organisations with multiple divisions, 2nd edition /Andrew Campbell … [et al.].  San Francisco, 2014.

This book covers strategy for organisations that operate more than one business, a situation commonly referred to as group-level or corporate-level strategy. Corporate-level strategy addresses four types of decisions that only corporate-level managers can make: which businesses or markets to enter, how much to invest in each business, how to select and guide the managers of these businesses, and which activities to centralise at the corporate level. This book gives managers and executive students all the tools they need to make and review effective corporate strategy across a range of organisations

The enlightened organization :executive tools and techniques from the world of organizational psychology / Catherine Berney. London; Philadelphia : Kogan Page, 2014.

Focusing on more than just corporate governance and organizational structures, this book explores how individual leaders can develop their own skills to contribute to the success of the business by developing an engaged, empowered and transparent organization. It discusses the organization and its responsibility to enable success by putting in place processes that support an “enlightened” culture where people are involved and invested in the organization. An organizational psychology expert, the author draws on her background to show leaders and managers how to enable others to become accountable for their individual and collective potential and create a culture of free and authentic dialogue. Providing useful tools and techniques to apply in practice, she discusses the types of processes that need to be put in place, such as leadership, culture, remuneration, reward, communication and collaboration, and examines the leader’s role in building an enlightened organization.

Building a global learning organization :using TWI to succeed with strategic workforce expansion in the LEGO Group /Patrick Graupp, Gitte Jakobsen, John Vellema. Boca Raton: CRC Press, 2014.

The book outlines the organizational and planning models used by the LEGO Group to create the internal ability to give and receive tacit skills and knowledge. Describing how and why TWI is used as the foundation for success in knowledge transfer across diverse languages and cultures, it provides step-by-step guidance on how to establish a solid organizational foundation for your own learning organization. Providing expert insight into the work of culture change, the book explains how to work with people to create motivation for moving to a new system of learning. It details the critical elements that made the implementation at the LEGO Group a success, identifies the stumbling blocks they encountered along the way, and explains how they were overcome. Case studies describe in detail what these efforts looked and felt like in actual application. The TWI program has long been recognized for its ability to generate results.




Epic Content Marketing: How To Tell A Different Story, Break Through the Clutter, and Win More Customers by Marketing Less by Joe Pulizzi McGraw-Hill © 2014 (352 pages) ISBN: 9780071819893  –  With in-depth case studies of how John Deere, LEGO, Coca-Cola, and other leading corporations are using content to drive epic sales, this groundbreaking guide gives you all the tools to start creating and disseminating content that leads directly to greater profits and growth.

Experience Design: A Framework for Integrating Brand, Experience, and Value by Patrick Newbery and Kevin Farnham John Wiley & Sons © 2013 (240 pages) ISBN: 9781118609637  –  Bridging the gap between business and design, this book explains how the quality of customer experience is the key to unlocking greater engagement and higher customer lifetime value, and how the design process can be used to create a better quality of experience across the entire customer journey.

Great Speeches For Better Speaking: Listen and Learn from History’s Most Memorable Speeches by Michael E. Eidenmuller McGraw-Hill © 2006 (256 pages) ISBN: 9780071472296  –  What is the almost magical power great speakers possess – and how can you harness it for yourself? This illuminating guide to unforgettable oratory takes you through an in-depth analysis of these historically significant speeches and the secrets of their eloquent effectiveness.

Great Work: How to Make a Difference People Love by David Sturt McGraw-Hill © 2014 (256 pages) ISBN: 9780071818353  –  Revealing five practical skills that will help you ideate, innovate, and deliver work that gets noticed and appreciated, this book is filled with stories of real people in real jobs who did what was asked and then added something extra–a personal touch all their own–to deliver better-than-asked-for results.

Highly Recommended: Harnessing the Power of Word of Mouth and Social Media to Build Your Brand and Your Business by Paul M. Rand McGraw-Hill © 2014 (240 pages) ISBN: 9780071816212  –  With Word Of Mouth (WOM) success stories from Stew Leonard’s, Red Robin, Frito-Lay, Kimberly-Clark, Amazon, and other industry leaders, this book puts you on the fast track to taking control of the dialogue about your business that’s already taking place.

Leading The Starbucks Way: 5 Principles For Connecting With Your Customers, Your Products And Your People by Joseph A. Michelli McGraw-Hill © 2014 (304 pages) ISBN: 9780071801256  –  Offering a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn, this book shows how the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.

Media Relations: Issues & Strategies, 2nd Edition by Jane Johnston Allen & Unwin © 2013 (304 pages) ISBN: 9781741146813  –  Providing a practical and thorough introduction to working with the media, this thorough guide presents a range of examples, case studies, illustrations and templates, and balances these with a solid foundation of theory, media background and culture.

Operational Risk Management: A Complete Guide to a Successful Operational Risk Framework by Philippa Girling John Wiley & Sons © 2013 (352 pages) ISBN: 9781118532454  –  Providing real-life examples of successful methods and tools you can use while facing the cultural challenges that are prevalent in this field, this book presents all of the tools and best practices needed to implement a successful operational risk framework.

The Economy of You: Discover Your Inner Entrepreneur and Recession-Proof Your Life by Kimberly Palmer AMACOM © 2014 (269 pages) ISBN: 9780814432730  –  Beginning with the author’s own journey of starting a supplemental business, this empowering book presents interviews with “modern-day side-giggers” to show you how you can escape from financial fear and frustration, and start building the economy of you.

The Human Brand: How We Relate to People, Products, and Companies by Chris Malone and Susan T. Fiske Jossey-Bass © 2013 (208 pages) ISBN: 9781118611319  – companies such as Hershey’s, Domino’s, Lululemon, Zappos, Amazon, Chobani, Sprint, and more, this book explores how and why we make the choices we do, as well as what it take Featuring in-depth analyses of s for companies and brands to earn and keep our loyalty in the digital age.

The Thin Book of Appreciative Inquiry, 3rd Edition by Sue Annis Hammond Thin Book Publishing © 2013 (58 pages) ISBN: 9780988953802  –  Providing enough information to help you decide whether you want to make the larger commitment necessary to use Appreciative Inquiry (AI), this concise guide explains the exciting organizational change philosophy, and updates the results of ongoing research in this subject area.

What Is Your What? Discover The One Amazing Thing You Were Born To Do by Steve Olsher John Wiley & Sons © 2013 (240 pages) ISBN: 9781118644041  –  Featuring inspiring stories of trial, tribulation, and triumph, as well as examples of 17 public figures, this inspiring book presents a singular approach to realizing permanent, positive change and blends proprietary methods with ancient wisdom and revolutionary lessons from modern thought leaders

A.B.C.’s of Behavioral Forensics: Applying Psychology to Financial Fraud Prevention and Detection by Sridhar Ramamoorti, David E. Morrison III, Joseph W. Koletar and Kelly R. Pope John Wiley & Sons © 2013 (304 pages) ISBN: 9781118370551  –  Along with a fascinating exploration of what makes people fall for the common and not-so-common swindles, this eye-opening guide offers practical insights on the psychology of white-collar criminals—and how to outsmart them.

Become the Real Deal: The Proven Path to Influence and Executive Presence by Connie Dieken John Wiley & Sons © 2013 (240 pages) ISBN: 9781118633786  –  If you want to make change in your organization and in your world, and advance your own career, this book uncovers the strengths and skills you need in order to gain influence and lead your organization to success.

Emotional Vampires at Work: Dealing with Bosses and Coworkers Who Drain You Dry by Albert J. Bernstein McGraw-Hill © 2013 (256 pages) ISBN: 9780071790932  –By teaching you strategies to protect yourself against emotional vampires in your workplace, this book will help you gain some control over the inevitable, unavoidable dealings with antisocials, paranoids, narcissists, and other types of vampires.

Authoritative web resources

Did you know the GIBS Information Centre has created an application, with the help of Pearltrees, that links you to authoritative websites?  No??  You have to visit our web resources page for a closer view.

You will find information on

  • Business schools,
  • South Africa,
    • Statistics
    • Insurance industry
    • Mining industry
    • Banking industry
    • Labour
    • HIV/Aids
    • BEE
    • Economy
    • Trade
  • Emerging markets,
    • Asia
    • Latin America
    • Africa
  • Research data
    • Country related data
    • Census data
    • Commodities
    • Cities
    • Private infrastructure
    • Privatization
    • Food and Agriculture
    • Labour
    • Transport
    • Data search engines
  • Working papers
  • Reference sources
  • Business models
  • Innovation
  • Sustainability (Green)
  • Women in business
  • Entrepreneurship

Suggestions are always welcome.





READ Read read

READ Read read

Facebook Marketing for Dummies, 4th Edition by John Haydon  John Wiley & Sons © 2013 (336 pages) ISBN: 9781118400388  –  Covering new and ever-evolving tools, this must-read guide introduces you to the psychology of a Facebook user, shows how third-party apps can be used with your Facebook presence, and helps you focus on tried-and-true strategies and techniques

From One to Many: Best Practices for Team and Group Coaching by Jennifer J. Britton  John Wiley & Sons © 2013 (352 pages) ISBN: 9781118549278  –  Exploring the related topics of team and group coaching in depth, this book explains how to integrate the practice into an organization and how to maximize it to full effect.

Innovation: How Innovators Think, Act and Change Our World by Kim Chandler McDonald  Kogan Page © 2013 (264 pages) ISBN: 9780749469665  –  Showcasing interviews with over 100 people who have pushed aside the boundaries in their field, this book reveals what drives these successful innovators, what makes innovations take off and why innovation is so critical to individuals, economies and to society as a whole.

Make an Ethical Difference: Tools for Better Action by Mark Pastin  Berrett-Koehler Publishers © 2013 (225 pages) ISBN: 9781609949112  –  Offering tools for sharpening the ethics eye so we can see and do the right thing ourselves, this book also shows how to identify competing interests, analyze the facts, understand the viewpoints, measure the benefits of different outcomes, and build consensus.

 Making in America: From Innovation to Market by Suzanne Berger and MIT Task Force on Production in the innovation economy  The MIT Press © 2013 (265 pages) ISBN: 9780262019910  –  Inspired by the MIT Made in America project of the 1980s, this book examines how we can rebuild the industrial landscape to sustain an innovative economy, and how we can link innovation to production to spur a renaissance in American manufacturing.

Multichannel Marketing Ecosystems by Markus Ståhlberg and Ville Maila (eds)  Kogan Page © 2014 (281 pages) ISBN: 9780749469627  –  Featuring contributions from leading marketing companies across the globe, this book shows how marketers and brand managers can react positively to changes in consumer behavior, building customer responses and loyalty via the full spectrum of digital media.

 Neuromarketing for Dummies by Stephen J. Genco, Andrew P. Pohlmann and Peter Steidl  John Wiley & Sons © 2013 (408 pages) ISBN: 9781118518588  –  Going beyond the hype to explain the latest findings in this growing and often misunderstood field, this insightful guide shows business owners and marketers how neuromarketing really works and how they can use it to their advantage.

PMP Certification All-in-One For Dummies, 2nd Edition by Cynthia Snyder  John Wiley & Sons © 2013 (912 pages) ISBN: 9781118540121  –  Including a large selection of practice questions, this comprehensive guide provides complete coverage of the challenging PMP certification requirements, helps you organize your studies, and assures that you are covering every aspect of the exam.

Practical Lean Six Sigma for Healthcare: Using the A3 and Lean Thinking to Improve Operational Performance in Hospitals, Clinics and Physician Group Practices by Todd Sperl, Rob Ptacek and Jayant Trewn  MCS Media © 2013 (282 pages) ISBN: 9781467516990  –  Bridging the gap between the highly quantitative (Six Sigma certification) and the more simplified (Lean thinking), this book will make the methods and tools of Lean and Six Sigma accessible, and will provide a common sense, practical approach to problem solving and continuous improvement.

 Strength-Based Lean Six Sigma: Building Positive and Engaging Business Improvement by David Shaked  Kogan Page © 2014 (263 pages) ISBN: 9780749469504  –  Combining the leading approaches to business improvement with those of organizational change, this practical guide provides fresh ideas and tools to ensure that short-term achievements in process improvement become long-term benefits.

Success in Africa: CEO Insights from a Continent on the Rise by Jonathan Berman  Bibliomotion © 2013 (226 pages) ISBN: 9781937134464  –  Introducing the ambitious CEOs who are building the continent of Africa, this book presents stories of growth, technology, and tradition, and brings life to one of the most important stories of the global economy.

Teach with Style: Creative Tactics for Adult Learning, Updated and Enhanced by Jim Teeters and Lynn Hodges  ASTD © 2013 (145 pages) ISBN: 9781562868567  –  Drawing on more than 70 combined years of experience to share the authors’ unique and accessible approach to teaching adults, this book will help you improve certain facilitation techniques and skills while enhancing your natural strengths.

 The Joy of Strategy: A Business Plan for Life by Allison Rimm  Bibliomotion © 2013 (258 pages) ISBN: 9781937134556  –  Your life is serious business, but who says you can’t find joy along the way? Delivered with compassion and humor, this guide provides a structured, step-by-step program will get you organized and on your way to a fulfilling life.

The Logistics and Supply Chain Toolkit: 101 Tools for Transport, Warehousing and Inventory Management by Gwynne Richards and Susan Grinsted  Kogan Page © 2013 (328 pages) ISBN: 9780749468088   –  Written for logistics managers in the areas of transport, warehousing and inventory, this thorough reference provides a comprehensive set of tools to tackle many of the day-to-day issues in order to drive efficiency and business success.


The Upside of Irrationality: The Unexpected Benefits of Defying Logic at Work and at Home by Dan Ariely  HarperCollins © 2010 (345 pages) ISBN: 9780061995033  –  Focusing on our behaviors at work and in relationships, this provocative book offers new insights and eye-opening truths about what really motivates us on the job, how one unwise action can become a long-term habit, how we learn to love the ones we’re with, and more.

Understanding and Changing Your Management Style: Assessments and Tools for Self-Development, 2nd Edition by Robert C. Benfari  Jossey-Bass © 2013 (352 pages) ISBN: 9781118399460  –  Identifying the six characteristics of successful managers, this research-based book offers the tools leaders need to improve their management style and succeed in the workplace, and shares personality-specific strategies for resolving conflicts, managing stress, and more.


 What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They’re Angry, Worried and Suspicious of Everything You Say by Leonard S. Greenberger  McGraw-Hill © 2013 (256 pages) ISBN: 9780071806435   –   Empowering you to establish and maintain the trust and credibility you’ll need in tough situations, this book presents the strategies, skills, and techniques you need to communicate effectively in less than ideal scenarios.

Worker Leadership: America’s Secret Weapon in the Battle for Industrial Competitiveness by Fred Stahl  The MIT Press © 2013 (266 pages) ISBN: 9780262019637  –   Offering a blueprint for global competitive advantage, this book provides a brief history of manufacturing, and even reveals the dark side of Toyota’s system that opens another competitive opportunity for America.

Confidence at Work: Get It, Feel It, Keep It, 2nd Edition by Ros Taylor  Kogan Page © 2013 (216 pages) ISBN: 9780749467753 – Examining how confidence on the job manifests itself in body language, thinking style, emotional capability, and influencing ability, this book teaches readers how to challenge their fears, build their confidence, set themselves apart from their competitors, and achieve their career and workplace goals.

 Innovative Team Selling: How to Leverage Your Resources and Make Team Selling Work by Eric Baron  John Wiley & Sons © 2013 (256 pages) ISBN: 9781118502259  –  Designed to make team selling work in organizations large and small, this book shows how to lead and participate in teams that work together effectively; strategize prior to client meetings; make successful team sales calls; and debrief honestly to determine how to learn and grow.

Reducing Process Costs with Lean, Six Sigma, and Value Engineering Techniques by Kim H. Pries and Jon M. Quigley  Auerbach Publications © 2013 (365 pages) ISBN: 9781439887257  –  Discussing the methods and techniques currently available for lowering the costs of products, processes, and services, this book arms readers with the understanding required to select the best solution for their company’s culture and capabilities.

The Handbook of Pricing and Profitability Management: A Practical Guide for Business Leaders by Julie M. Meehan, Michael G. Simonetto, Larry Montan, Jr. and Christopher A. Goodin  John Wiley & Sons © 2011 (320 pages) ISBN: 9780470825273  –  An ultimate how-to manual for any executive or manager interested in price management, this book presents a holistic, comprehensive framework that shows how integrating pricing categories into a cohesive program leads to impressive gains that cannot be achieved through a single-pronged approach.

The Marketing Century: How Marketing Drives Business and Shapes Society, The Chartered Institute of Marketing by Jeremy Kourdi (ed)  John Wiley & Sons © 2011 (280 pages) ISBN: 9780470660157  –  Providing expert analysis of significant developments in marketing of the last century, this book explains how the key elements of marketing have developed; how various aspects of marketing contribute to performance; what great marketers do; and how marketing may develop in the future.

The Shipping Point: The Rise Of China And The Future Of Retail Supply Chain Management by Peter J. Levesque  John Wiley & Sons © 2011 (300 pages) ISBN: 9780470824535  –  Bringing together the knowledge and expertise of leading supply chain and retail professionals from around the world to illuminate opportunities that are likely to develop over the next decade in China, this book will help readers understand how supply chains work.

42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty by Rosemary Coates and Jim Reily  Super Star Press © 2013 (144 pages) ISBN: 9781607730705  –  Sharing essential rules to benchmark and develop a global service business, this book provides a concise, easy-to-understand primer on service, which hits all of the key areas necessary to delight customers with your field support and make them loyal to your company.

Content to Commerce: Engaging Consumers Across Paid, Owned and Earned Channels by Avi Savar  John Wiley & Sons © 2013 (242 pages) ISBN: 9781118480182  –  From big picture strategy to the tactics and tools require to execute, this informative book offers a clear approach to social media marketing for both big and small brands alike. Learn how to conquer the media world’s medium and control your own brand’s destiny.

Assertiveness: How To Be Strong In Every Situation by Conrad Potts and Suzanne Potts  Capstone Publishing © 2013 (238 pages) ISBN: 9780857083685  –  Packed with practical tools and techniques for dealing with a whole host of situations in work and life, this book presents simple ways to assert yourself that will make you happier, healthier and more successful.

 Business Models For Dummies by Jim Muehlhausen  John Wiley & Sons © 2013 (384 pages) ISBN: 9781118547618  –  By helping you write a solid business model to further define your company’s goals and increase attractiveness to customers, this guide explains how to: make a value proposition; define a market segment; locate your company’s position in the value chain; identify competitors, and much more.

Mindfulness: Be Mindful. Live in the Moment. by Gill Hasson  Capstone Publishing © 2013 (214 pages) ISBN: 9780857084446  –  Featuring ideas, tips and techniques to help you enjoy a more mindful approach to life, this book will show you how to open up to new ideas and new ways of doing things, thus reducing stress and bringing about positive changes in your life.

Powerful Performance Management by John Mattone  AMACOM © 2013 (52 pages) ISBN: 9780814432709  –  Explaining the basics of Positive Performance Management (PPM), this concise guide also emphasizes how important it is for leaders to hold themselves to the highest standards so that they can lay the groundwork for achieving breakthrough operating performance.

Success Under Stress: Powerful Tools for Staying Calm, Confident, and Productive When the Pressure’s On by Sharon Melnick  AMACOM © 2013 (273 pages) ISBN: 9780814432129  –  Whether you have too many projects, your confidence is flagging, or you are clashing with a coworker, this practical book offers a veritable arsenal of “magic bullet” solutions – hundreds of situation-specific, quick-acting tips for defusing stress and boosting productivity.

Talent Intelligence: What You Need to Know to Identify and Measure Talent by Nik Kinley and Shlomo Ben-Hur  Jossey-Bass © 2013 (272 pages) ISBN: 9781118531181  –  Filled with illustrative examples, this book shows how to overcome stumbling blocks that stand in the way of successful talent intelligence and reveals how organizations can successfully implement measurement and use the results.

12 Disciplines of Leadership Excellence: How Leaders Achieve Sustainable High Performance by Brian Tracy and Peter Chee  McGraw-Hill © 2013 (240 pages) ISBN: 9780071809467  –  Asserting that great leaders are made, not born, this groundbreaking book demonstrates how everyone has the ability to shape himself or herself into the kind of person who enables and uplifts others to reach their highest potential.

A/B Testing: The Most Powerful Way to Turn Clicks into Customers by Dan Siroker and Pete Koomen  John Wiley & Sons © 2013 (208 pages) ISBN: 9781118536094  –  A guide to delivering a better user experience through A/B testing, this handy book outlines a simple way to test several different versions of a web page with live traffic, and then measure the effect each version has on visitors.

Basic Concepts of Intercultural Communication: Paradigms, Principles, & Practices, Second Edition by Milton J. Bennett  Intercultural Press © 2013 (355 pages) ISBN: 9780983955849  –  Providing a comprehensive overview of the field from a constructivist perspective, this book attempts to reconcile the basic principles of intercultural communication with the rapidly evolving conditions in multicultural societies.

Beyond Referrals: How to Use the Perpetual Revenue System to Convert Referrals into High-Value Clients by Bill Cates  McGraw-Hill © 2013 (240 pages) ISBN: 9780071791663  –  You face four hurdles to gaining new clients: finding enough of the right prospects, getting their attention, making the sale, and multiplying your clients through referrals. This book shows you how to turn referrals into introductions to the prospects who are eager to hear from you.

Big Data: Understanding How Data Powers Big Business by Bill Schmarzo  John Wiley & Sons © 2013 (240 pages) ISBN: 9781118739570  –  Full of practical techniques, real-world examples, and hands-on exercises, this book explores the technologies involved in Big Data, as well as how to find areas of the organization that can take full advantage of big data.

Bounce Forward: How to Transform Crisis into Success by Sam Cawthorn  John Wiley & Sons © 2013 (288 pages) ISBN: 9781118641347  –  Chronicling the moving story of a man who used a horrific, life-changing accident as a launching pad to bounce forward to reach even greater heights than before, this inspiring book shares the tools, strategies, and psychology that anyone can use to overcome any obstacle.

Celebrate 100: Centenarian Secrets to Success in Business and Life by Steve Franklin and Lynn Peters Adler  John Wiley & Sons © 2013 (228 pages) ISBN: 9781118525647  –  Distilling the wisdom and wit of more than 500 people who have lived an entire century, this book features their stories and their insights on business, making it and losing it, great sorrow and joy—and having lived to tell the tale.

China Catalyst: Powering Global Growth by Reaching the Fastest Growing Consumer Market in the World by Dave M. Holloman  John Wiley & Sons © 2013 (176 pages) ISBN: 9781118411292   –   Examining in-depth the transition currently underway in China from an export-led economic machine to a consumer-driven market, this book outlines the economic imperative proving that greater consumer reach in China is a requirement in today’s globally competitive market.

Competitive Intelligence for Dummies by Jim Underwood  John Wiley & Sons © 2013 (384 pages) ISBN: 9781118451021  –  Helping readers gather valuable information on the competition, the operational environment, and the target customer, this book explains how to carefully analyze and use this information in decision making processes to gain market share and stay on the cutting edge of an industry.

Data Smart: Using Data Science to Transform Information into Insight by John W. Foreman  John Wiley & Sons © 2014 (432 pages) ISBN: 9781118661468  – Data science is little more than using straight-forward steps to process raw data into actionable insight, and in this new book, author and data scientist John Foreman will show you how that’s done within the familiar environment of a spreadsheet.\

Design Thinking for Strategic Innovation: What They Can’t Teach You at Business or Design School by Idris Mootee  John Wiley & Sons © 2013 (224 pages) ISBN: 9781118620120  –  Providing a toolkit to apply concepts for immediate use in everyday work, this comprehensive playbook presents a framework for design thinking that is relevant to business management, marketing, and design strategies.


Fish Can’t See Water: How National Culture Can Make or Break Your Corporate Strategy by Kai Hammerich and Richard D. Lewis  John Wiley & Sons © 2013 (312 pages) ISBN: 9781118608562  –  Using extensive case studies of successful global corporations, this book offers managers and leaders eight recommendations for recognizing those cultural factors that negatively impact performance, as well as those that can be harnessed to encourage superior performance.

Leading Your Business Forward: Aligning Goals, People, And Systems For Sustainable Success by Shane A. Yount, John M. Pyecha et al.  McGraw-Hill © 2013 (208 pages) ISBN: 9780071817134  –  Using the same five simple steps in every car’s global positioning system–Acquiring, Settings, Where To, Recalculating, and Arriving, this book will show you how to apply GPS-based methods in your organization to mobilize operations while incorporating “destination-focused” initiatives for success.

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities by Renée Evenson  AMACOM © 2014 (241 pages) ISBN: 9780814432983  –  Showing readers how to make hours spent at work far more harmonious and productive, this practical, powerful book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts – no matter who you’re dealing with.

Stick with It: Mastering the Art of Adherence by Lee J. Colan and Julie Davis-Colan  McGraw-Hill © 2013 (176 pages) ISBN: 9780071802536 – Combining real-world stories with cut-through-the-clutter tools, this book reveals a time-tested, real-world validated formula for winning – comprised of focus, competence, and passion – that creates a self-reinforcing cycle of victory.

Straight Talk on Leadership: Solving Canada’s Business Crisis by R. Douglas Williamson  Jossey-Bass © 2013 (352 pages) ISBN: 9781118581681  –  Sharing valuable insights of benefit to transformational business leaders everywhere, this book provides powerful strategies, tools and techniques for how to reframe thinking about leadership and reform leadership strategies.

Talent Magnetism: How to Build a Workplace That Attracts and Keeps the Best by Roberta Chinsky Matuson  Nicholas Brealey Publishing © 2013 (255 pages) ISBN: 9781857885989  –  Including concrete tips and enlightening employee comments, this invaluable guide explains how to navigate the changing talent pool and the challenges of recruitment so you can attract and retain the best people – rather than pull in the masses to fill open job requisitions.

The 3 Secrets to Effective Time Investment: How to Achieve More Success with Less Stress by Elizabeth Grace Saunders  McGraw-Hill © 2013 (256 pages) ISBN: 9780071808811  –  Providing the tools, insight, and guidance you need to overhaul your entire life, this book is packed with tips and advice to help you overcome crippling emotions like guilt, let go of the compulsion to be perfect, and overcome the most common obstacles to a life well managed.






Guerrilla Marketing for Job Hunters 3.0: How to Stand Out from the Crowd and Tap Into the Hidden Job Market using Social Media and 999 other Tactics Today by Jay Conrad Levinson and David Perry  John Wiley & Sons © 2011 (315 pages) ISBN: 9781118019092    – Including commentary and advice from America’s top recruiters, this timely guide explains how to integrate using social media and social networking tools like Facebook, Twitter, LinkedIn, and ZoomInfo to make your job search more successful.


How to Write a Business Plan: Because You Only Have One Chance to Make a Good Impression, Fourth Edition by Brian Finch  Kogan Page © 2013 (192 pages) ISBN: 9780749467104  –  Including a full glossary as well as case studies, this book addresses all the issues involved in producing a business plan – from profiling competitors and forecasting market development, to the importance of providing clear and concise financial information.


Wooden on Leadership by Sharon Naylor  McGraw-Hill © 2009 (256 pages) ISBN: 9780071453394  –  Outlining the mental, emotional, and physical qualities essential to building a winning organization, this book shows you how to develop the skill, confidence, and competitive fire to “be at your best when your best is needed” – and teach your organization to do the same.


ExecSummaries  –  


  • Creative Intelligence: Harnessing the Power to Create, Connect and Inspire (A Summary) book authors: Bruce Nussbaum  Soundview Executive Summaries © 2013  –  In Creative Intelligence, Bruce Nussbaum charts the making of Creative Intelligence, or CQ. He investigates how people, organizations and nations are learning to be more creative and how those groups are enhancing their CQ. Read this summary to gain an understanding of concepts in the book.
  • The Character Triangle: Build Character, Have an Impact ,and Inspire Others (A Summary) book authors: Lorne Rubis  Soundview Executive Summaries © 2013  –  The Character Triangle, examines and defines the three distinct but interdependent values that, if applied in our daily thoughts and actions, are a “playbook” for attaining rewards in any type of work and any situation in life. Read this summary to gn an understanding of concepts in the book.

Chance or Choice: Unlocking Innovation Success by Greg McLaughlin and Vinny Caraballo  Productivity Press © 2013 (220 pages) ISBN: 9781466581869  –  Introducing the authors’ proprietary ENOVALE methodology, this book provides leaders and managers of any organization with a strategic framework to initiate and maintain innovation and achieve a sustainable competitive advantage.


Common Sense: Get it, Use it, and Teach it in the Workplace by Ken Tanner  Apress © 2013 (168 pages) ISBN: 9781430241522  –  Exploring the use—and non-use—of common sense in the workplace and the world around us, this book will teach readers what common sense is, and how to acquire it and use it to enhance their careers, increase their confidence, and take better advantage of business opportunities.


Creating a Lean and Green Business System: Techniques for Improving Profits and Sustainability by Keivan Zokaei, Hunter Lovins, Andy Wood and Peter Hines  Productivity Press © 2013 (254 pages) ISBN: 9781466571129  –  Discussing the evolution of lean and green independently as well as the opportunities that exist in their integration, this book offers opportunities for innovation that can simultaneously reduce dependence on natural resources and enhance global prosperity.


Data Warehousing in the Age of Big Data by Krish Krishnan  Morgan Kaufmann Publishers © 2013 (371 pages) ISBN: 9780124058910  –  Helping you navigate through the complex layers of Big Data and data warehousing, this practical and timely book provides information on how to effectively think about using all of the technologies and architectures to design the next-generation data warehouse.


How Cool Brands Stay Hot: Branding to Generation Y, Second Edition by Joeri Van den Bergh and Mattias Behrer  Kogan Page © 2013 (288 pages) ISBN: 9780749468040  –  Featuring input from interviews with global brand and marketing executives from Diesel, Heineken, MasterCard, BBC Worldwide, PepsiCo and eBay, this book explains consumer likes and dislikes, and provides creative ideas on how to position, develop and promote brands to the new generation.


Integrated Measurement- KPIs and Metrics by Daniel McLean  IT Governance © 2013 (175 pages) ISBN: 9781849284868  –  Through an engaging narrative story, this book examines the implementation of a Key Performance Indicators (KPI) management system, and explains how to facilitate the necessary changes to people’s behaviour in order to make that implementation a success.


Managing Health Programs and Projects by Beaufort B. Longest, Jr.  Jossey-Bass © 2004 (320 pages) ISBN: 9781118076538  –  Exploring decision-making, communicating, budgeting, staffing, motivating participants and more, this essential resource shows how to effectively organize, implement, and evaluate health programs and projects.

Managing Knock Your Socks Off Service, 3rd Edition by Chip R. Bell and Ron Zemke  AMACOM © 2013 (249 pages) ISBN: 9780814432044  –  Written with today’s empowered, web-savvy consumer in mind, this guide shows managers and supervisors how to find and retain service-oriented people; understand customer needs, expectations and desires; build a service vision; design a user-friendly service delivery process; and much more.


Out Think: How Innovative Leaders Drive Exceptional Outcomes by G. Shawn Hunter  John Wiley & Sons © 2012 (288 pages) ISBN: 9781118505229  –  Through interviews and collaboration with thought-leaders across industries, this groundbreaking book gathers insights, stories, and actionable take-aways, with an emphasis on results, that can drive the change that leaders want and need in their organizations.


The Clarity Principle: How Great Leaders Make The Most Important Decision In Business (and What Happens When they don’t) by C. Sullivan  Jossey-Bass © 2013 (240 pages) ISBN: 9781118434666  –  Featuring compelling stories of leaders who have succumbed to and successfully resolved their organizations’ identity crises, this book bridges the gap between leadership and strategy and demonstrates the tremendous gains to be achieved by leaders willing to make tough choices.


The Diversity Dashboard: A Manager’s Guide to Navigating in Cross-Cultural Turbulence by Deborah Swallow and Eilidh Milnes  Infinite Ideas © 2013 (177 pages) ISBN: 9781908984173  –  Revealing just how far different world views can inhibit performance, this quick reference guide aims to help managers bridge the cultural gaps in their organizations that hinder complete success.


The Inclusion Dividend:  Why Investing in Diversity & Inclusion Pays Off by Mark Kaplan and Mason Donovan  Bibliomotion © 2013 (261 pages) ISBN: 9781937134402 – Providing framework to tap the bottom line impact that results from an inclusive culture, this book presents straightforward advice on how to achieve the kind of meritocracy that will result in a tangible dividend and move companies ahead of the competition.


The Lean 3P Advantage: A Practitioner’s Guide to Production, Preparation and Process. Allan R. Coletta  Auerbach Publications © 2012 (336 pages) ISBN: 9781439879115  –  Illustrating real-world scenarios with numerous examples and case studies to help newcomers succeed the first time around, this book describes how to develop successful new products concurrently with new operations.


The Science of Change Management: The 7 Phases of Change & Breaking Through Resistance to Change by Larry Iverson  Made for Success © 2010 (28 pages) ISBN: 9781613390283  –  By explaining seven levels all change goes through and how to deal with them, this book shares tactics that instantly increase your resilience to managing change or hardship, and shows you not only how to survive change, but how to thrive during change.

Adapting to Organizational Change by David Dinwoodie et al.  Center for Creative Leadership © 2013 (33 pages) ISBN: 9781604911619  – Change is a constant in today’s workplace, and leaders must learn to deal with change successfully, or otherwise face derailment. This guidebook offers strategies to help you deal with the challenges that often come with transition and change.


Africa – The Ultimate Frontier Market: A Guide to the Business and Investment Opportunities in Emerging Africa by David Mataen  Harriman House © 2012 (377 pages) ISBN: 9780857191724  –  Providing a detailed but lucid look at the changing trends in social life, government and business since the 1960s, this book is an investor’s guide to the transformations that have occurred in the African business landscape in the last 50 years and the key areas of interest for the future.


Book Yourself Solid: The Fastest, Easiest, and Most Reliable System for Getting More Clients Than You Can Handle Even if You Hate Marketing and Selling, 2nd Edition by Michael Port  John Wiley & Sons © 2011 (368 pages) ISBN: 9780470643471  –  Providing the strategies, techniques, and skills necessary to get more clients and increase profits, this guide reveals why self-promotion is a critical factor to success and shows you how to adopt the right promotional perspective to grow your business exponentially.


Broadening Your Organizational Perspective by Ellen Van Velsor  Center for Creative Leadership © 2013 (34 pages) ISBN: 9781604911596  –  Exploring what drives the advancement of executives, this guidebook reveals that being able to see beyond your own functional area and understanding how other functional areas interrelate and support the organization is one of the keys to advancing.


Dealing with Difficult People: Creating Success, Revised Second Edition by Roy Lilley  Kogan Page © 2013 (168 pages) ISBN: 9780749466947  –  Examining difficult behavior – what drives it and how to cope with it, this practical and accessible book is designed to help you to enjoy difficult people. Once you have the key, you can unlock them, influence them, get them working for you and they’ll never notice.


Dear Entrepreneur: Letters from Those That Have Made it And Are Making It Happen by Danny Bailey and Andrew Blackman  Harriman House © 2013 (224 pages) ISBN: 9781908003546  –  Packed with must-read words of movers and shakers, this book is a valuable collection of candid and inspiring letters from business founders who have been there and done it, or who are building their own successful businesses right now.


Delegation & Supervision by Brian Tracy  AMACOM © 2013 (116 pages) ISBN: 9780814433140  –  Done right, delegation and supervision allows your employees to learn, grow, and become more capable. This handy and concise guide reveals time-tested ways to boost the performance and productivity of your employees.


Develop Your Assertiveness, 3rd Edition by Sue Bishop  Kogan Page © 2013 (168 pages) ISBN: 9780749466985  –  Packed with examples and exercises, this helpful guide offers simple techniques to enable professionals, students, and job-seekers to speak up and say what they mean at work and home.


Diversity and the Effective Corporate Board by Ram Kumar Mishra and Shital Jhunjhunwala  Academic Press © 2013 (126 pages) ISBN: 9780124104976  –  Supporting its findings with statistics from around the world, this book discusses the various aspects of diversity of corporate boards in terms of gender, age, nationality, tenure, education, experience and personalities, and enumerates the need for such diversity in each category.


Doing Business with Latin America: An Introduction to Brazil, Mexico, Chile and Other Exciting Markets by Gabriela Castro-Fontoura  Harriman House © 2013 (116 pages)  –  Through interviews with key business owners and experts, this thoroughly researched yet user-friendly book explores the wealth of information available on Latin America, from business etiquette to import barriers, and currency issues to multilingual ecommerce.

Financing Innovation in the United States, 1870 to Present by Naomi R. Lamoreaux and Kenneth L. Sokoloff (eds)  The MIT Press © 2007 (519 pages) ISBN: 9780262513326  –  –  Examining the ways in which innovation is funded in the United States, this pioneering guide uses case studies and theoretical discussions to analyze how inventors and technologically creative entrepreneurs have raised funds for their projects at different stages of U.S. economic development.

High Performance Learning: Creating Effective High Performance Learners by Catherine Mattiske  Made for Success © 2013 (134 pages) ISBN: 9781921547317  –  Explaining managers’ roles in the training process and how they can ensure that team members apply what they have learned after training, this guide also presents training professionals with strategies to engage managers and key stakeholders with participants throughout the entire learning process.


How to Write a Marketing Plan, Fourth Edition by John Westwood  Kogan Page © 2013 (192 pages) ISBN: 9780749467128  –  Simplifying the task of developing a marketing plan for a product or business, this book takes a step-by-step approach to the entire process, from carrying out a marketing audit, setting objectives and devising budgets, to writing and presenting the plan and finally, implementation.


How to Write Reports and Proposals, Third Edition by Patrick Forsyth  Kogan Page © 2013 (152 pages) ISBN: 9780749467142  –  Using checklists, exercises and examples, this concise guide provides practical pointers for anyone who needs to impress, convince, or persuade colleagues or clients. Learn how to make a plan of what to write, transfer ideas onto paper and edit them to achieve the very best results.


Improve Your Communication Skills, 3rd Edition by Alan Baker  Kogan Page © 2013 (200 pages) ISBN: 9780749467166  –  Full of practical advice on all aspects of verbal and non verbal communication, this book offers vital tips on improving conversations and building rapport with colleagues, learning the skills of persuasion, and writing effective emails, letters and reports.


Intelligent Leadership: What You Need to Know to Unlock Your Full Potential by John Mattone  AMACOM © 2013 (263 pages) ISBN: 9780814432372  –  Featuring best practices, authoritative research, practical assessments, and enlightening examples of both good and bad leadership, this groundbreaking book equips readers with the knowledge, skills, and passion they need to become the leaders they were meant to be.


Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, Second Edition by Karen Martin and Mike Osterling  Auerbach Publications © 2013 (116 pages) ISBN: 9781439886687 (CD Content Available)  –  Explaining how to bridge the gap between your current state and your desired future state, this book presents foundational content about processes — what they are and how they vary, and provides the know-how for applying an effective tool for defining, improving, and managing processes


Risk Management Applications in Pharmaceutical and Biopharmaceutical Manufacturing by A. Hamid Mollah, Mike Long and Harold S. Baseman (eds)  John Wiley & Sons © 2013 (424 pages) ISBN: 9780470552346  –  Featuring contributions from leading international experts in risk management and drug manufacturing, this expertly written and organized resource sets forth a solid foundation in risk management concepts and then explains how these concepts are applied to drug manufacturing.


Rough Diamonds: The Four Traits of Successful Breakout Firms in BRIC Countries by Seung Ho Park, Nan Zhou and Gerardo R. Ungson  Jossey-Bass © 2013 (245 pages) ISBN: 9781118589267  –  Offering a description of the four major traits that high performance companies in Brazil, Russia, India and China (BRIC countries) have in common, this important book outlines who these firms are and explains their exemplary performance through the Four Cs for sustaining high performance.


The Golden Ticket: P, NP, and the Search for the Impossible by Lance Fortnow  Princeton University Press © 2013 (188 pages) ISBN: 9780691156491  –  Providing a nontechnical introduction to P-NP (the most important open problem in computer science), its rich history, and its algorithmic implications for everything we do with computers and beyond, this informative, entertaining book gives examples of the problem from a variety of disciplines.


The Mastery of Innovation: A Field Guide to Lean Product Development by Katherine Radeka  Auerbach Publications © 2013 (266 pages) ISBN: 9781439877029  –  Describing the experiences of 19 companies that have achieved significant results from Lean Product Development, this book demonstrates how to focus innovation on the problems that would maximize customer and business value, and deliver on your best ideas.


Unleashing the Power of 3P: The Key to Breakthrough Improvement by Dan McDonnell and Drew A. Locher  Auerbach Publications © 2013 (182 pages) ISBN: 9781439886120  – Detailing a proven methodology for successful implementation of even the most aggressive corporate change programs, this book uses an easy-to-follow story to demonstrate how to trim waste, increase efficiency, and bring a plant back from the brink.


What Keeps Leaders Up at Night: Recognizing and Resolving Your Most Troubling Management Issues by Nicole Lipkin  AMACOM © 2013 (291 pages) ISBN: 9780814432112  –  Featuring illuminating examples and exercises, this book shines a bright light into the dark corners where all leaders struggle with their own shortcomings by examining all the psychological principles that play pivotal roles in the workplace, from motivation to group dynamics.

Be a Direct Selling Superstar: Achieve Financial Freedom for Yourself and Others as a Direct Sales Leader by Mary Christensen  AMACOM © 2013 (226 pages) ISBN: 9780814432075  –  Presenting an all-encompassing guide to building, leading, and managing a profitable direct sales organization, this book will help readers set goals, eliminate self-sabotaging behaviors, maintain work-life balance, budget time wisely, and more.


Coping With Unplanned Absences: A Pocket Guide by Sarah Cook  IT Governance © 2010 (46 pages) ISBN: 9781849280556  –  Based on best practice guidelines, this practical guide looks at what you can do to ensure your employees fulfill their obligations and turn up as required and offers advice that will help you to keep the extra costs and disruption associated with unplanned absence to a minimum.


Export/Import Procedures and Documentation, Revised and Updated Fourth Edition by Thomas E. Johnson and Donna L. Bade  AMACOM © 2010 (641 pages) ISBN: 9780814415504  –  Written in clear, everyday language, and including checklists, questionnaires, and a glossary of international trading terms, this trusted resource gives import/export professionals everything they need to get the job done.


How to Manage People: Creating Success, Second Edition by Michael Armstrong  Kogan Page © 2013 (184 pages) ISBN: 9780749467081  –  Providing valuable insight into the functions and skills required to be an effective manager from how to manage teams to successful recruitment, this book will help you get the best from your staff through motivation, reward and leadership.


The Effective Manager: Management Skills for High Performance by Sarah Cook  IT Governance © 2009 (108 pages) ISBN: 9781905356898  –  Designed to assist you in understanding the characteristics of a high-performance manager, this book will help you assess where your strengths and development areas lie as a manager and to create a plan of action for realizing your management potential.


The Employee Engagement Mindset: The Six Drivers for Tapping into the Hidden Potential of Everyone in Your Company by Timothy R. Clark  McGraw-Hill © 2012 (272 pages) ISBN: 9780071788298  –  Outlining a simple six-part shared manager/employee model for increasing engagement, this book will help you create and deploy the most powerful competitive weapon in business today: the self-empowered employee!


The Facebook Guide to Small Business Marketing by Ramon Ray  John Wiley & Sons © 2013 (288 pages) ISBN: 9780470875209  –  The number one social networking site offers the opportunity to reach more than 350 million registered users with your advertising message. Owners of small and local businesses will benefit from these tips and best practices provided by Facebook insiders.


The Great Rebalancing: Trade, Conflict, and the Perilous Road Ahead for the World Economy by Michael Pettis  Princeton University Press © 2013 (232 pages) ISBN: 9780691158686  –  Demonstrating how economic policies can carry negative repercussions the world over, this eye-opening book sheds urgent light on our globally linked economic future.

The Leaderless Economy: Why the World Economic System Fell Apart and How to Fix It by Peter Temin and David Vines  Princeton University Press © 2013 (328 pages) ISBN: 9780691157436  –  Revealing why international financial cooperation is the only solution to today’s global economic crisis, this book provides a blueprint for how renewed international leadership can bring today’s industrial nations back into financial balance–domestically and between each other.


The Naked Leader: The True Paths To Success Are Finally Revealed by David Taylor  Capstone Publishing © 2002 (250 pages) ISBN: 9781841124230  –  Whatever your vision, challenge or present position may be, this authoritative book strips away uncertainty and doubt, and conclusively shows that everything we need to be successful, we already have.


The Super Manager: A Powerful Formula for Triggering Peak Performance by Larry Iverson  Made for Success © 2013 (43 pages) ISBN: 9781613390382  –  Would you like to know how to rapidly replace habits that create failure, with habits that generate success? Let this concise guide show you how to trigger an unstoppable attitude anytime, anywhere, and help your people overcome a poor self-image and negative thinking patterns.


Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories by John Golden  McGraw-Hill © 2013 (240 pages) ISBN: 9780071791991  –  Revealing the surprising parallel between the steps of successful selling and the steps of successful warfare, this eye opening guide delivers selling best practices based on examples from history’s battlefields that you won’t soon forget.


Get Clients Now!: A 28-Day Marketing Program for Professionals, Consultants, and Coaches, Third Edition by C.J. Hayden  AMACOM © 2013 (275 pages) ISBN: 9780814432457  –  Using a simple cookbook model, this definitive book helps readers identify the ingredients missing from their current marketing activities, select the right strategies and tools from a menu of options, and create a completely customized action plan.


How To Be Interesting: Simple Ways to Increase Your Personal Appeal by David Gillespie and Mark Warren  Capstone Publishing © 2013 (194 pages) ISBN: 9780857084064  =  Featuring tons of fascinating quotes, outrageous humor and vibrant visual material, this irreverent and practical guide shares the authors’ proprietary formula for achieving a heightened and sustained level of interesting-ness.


Made to Serve: How Manufacturers Can Compete Through Servitization and Product Service Systems by Tim Baines and Howard Lightfoot  John Wiley & Sons © 2013 (272 pages) ISBN: 9781118585313  –  Packed with case studies from firms such as Caterpillar, Rolls-Royce, Alstom, MAN, Xerox and others, this book provides numerous illustrations and examples of services-led competitive strategies with an emphasis on the advanced services most widely associated with servitization worldwide.


Managing Your Whole Life by Marian N. Ruderman et al.  Center for Creative Leadership © 2013 (34 pages) ISBN: 9781604911633  –  Managing work-life boundaries is essential for optimizing productivity and effectiveness at work and at home. This guidebook will help you come up with a comprehensive development plan that will allow you to achieve your goals at home and at work, leading to a successful, fulfilling life.


Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions by Marnie E. Green  John Wiley & Sons © 2013 (226 pages) ISBN: 9781118533536  –  Presenting four key mindsets and an easy to use conversation model, this book offers actionable and practical communication and management strategies for any manager looking to effectively influence employee performance.


Successful Acquisitions: A Proven Plan for Strategic Growth by David Braun  AMACOM © 2013 (257 pages) ISBN: 9780814432655  –  Authored by an M&A expert with more than $1 billion in transactions under his belt, this practical and comprehensive book offers a complete roadmap to buying companies and achieving proactive strategic growth, from building the foundation to growing the relationships to cementing the deal.


The Lean Entrepreneur: How Visionaries Create Products, Innovate with New Ventures, and Disrupt Markets by Brant Cooper and Patrick Vlaskovits  John Wiley & Sons © 2013 (288 pages) ISBN: 9781118295342  –  Combining powerful customer insight, rapid experimentation and easily actionable data from the Lean Startup methodology, this book will empower individuals, companies, and entire teams to evolve their vision, solve problems, and create value at the speed of the Internet.


The U.S.Technology Skills Gap: What Every Technology Executive Must Know to Save America’s Future by Gary J. Beach  John Wiley & Sons © 2013 (310 pages) ISBN: 9781118477991 – Discussing the results of a comprehensive 104-year review of math and science education in America, this engaging guidebook offers a pragmatic ten step action plan designed to help bridge the widening “skills gap” so that America remain a relevant global power in the years ahead.


Tools for Project Management, Workshops and Consulting: A Must-Have Compendium of Essential Tools and Techniques by Nicolai Andler  John Wiley & Sons © 2011 (383 pages) ISBN: 9783895783708  –  Comprehensive and sufficiently wide in scope, this cookbook-style guide is a unique reference for those wanting to learn about or who are active in the fields of consulting, project management and problem solving in general.


What’s the Future of Business?  Changing the Way Businesses Create Experiences by Brian Solis  John Wiley & Sons © 2013 (224 pages) ISBN: 9781118456538  –  Explaining how experience design helps your business, this book introduces a new movement that aligns the tenets of user experience with innovation and leadership to improve business performance, engagement, and relationships for a new generation of consumerism.


Whiteboard Selling: Empowering Sales Through Visuals by Corey Sommers and David Jenkins  John Wiley & Sons © 2013 (244 pages) ISBN: 9781118379769  –  Explaining how you can create compelling whiteboard presentations, this practical and illustrative guide offers a step-by-step approach to transforming your message and selling style by using powerful visual stories that inspire and engage customers and prospects.


Develop Your Leadership Skills: Creating Success, Second Edition by John Adair  Kogan Page © 2013 (88 pages) ISBN: 9780749467005  –  Filled with exercises and checklists to help boost confidence levels, this guide offers stimulating insights into recognizing and developing individual leadership qualities, acquiring personal authority, and mastering core leadership functions such as planning, communicating and motivating.



Leading Teams: Tools and Techniques for Successful Team Leadership from the Sports World by Paolo Guenzi and Dino Ruta  John Wiley & Sons © 2013 (352 pages) ISBN: 9781118392096  –  Drawing upon the authors’ unique experiences working with top sports coaches, as well as some of the world’s leading corporate executives, this book offers important insights into team leadership and motivation, as well as tools for optimizing teamwork and inspiring teams to reach new heights.

Leading the Virtual Workforce : How Great Leaders Transform Organizations in the 21st Century by Karen Sobel Lojeski and Richard R. Reilly  John Wiley & Sons © 2010 (155 pages) ISBN: 9780470422809  –  Sharing detailed case studies from IBM, Merck, Western Union, Alcatel-Lucent, HP, AT&T, and more, this book paves the way for future leaders to create unmatched competitive advantage and performance improvements in the growing world of virtual work.

Maximum Influence: The 12 Universal Laws of Power Persuasion, Second Edition by Kurt W. Mortensen  AMACOM © 2013 (258 pages) ISBN: 9780814432099  –  Combining scientific research with real-world studies, this book presents an authoritative and effective arsenal of persuasion techniques by revealing the 12 Laws of Persuasion, and explaining why each law works, how to use it, and what to avoid.



Six Figure Management Method: How to Grow Your Business with the Only 6 KPIs You’ll Ever Need by Patrick M. Georges and Josephine Hus  Kogan Page © 2013 (256 pages) ISBN: 9780749469078  –  Authored by the creator of the widely-used performance management and decision support system The Management Cockpit, this practical handbook presents a streamlined, straightforward framework for managing activities effectively on a day-to-day basis while still aiming for long-term goals.


The Art of Practicing Agile: A Practical Guide for Applying Agile to Real Projects by Bhuvan Unhelkar  Auerbach Publications © 2013 (527 pages) ISBN: 9781439851180  –  Transcending beyond Agile as a software development method to cover the gamut of methods in an organization, this practical resource presents a consistent, integrated, and strategic approach to achieving “Agility” in your business.


Tips for new MBAs

This week sees the start of the LEAD programme for all our 2014.15 MBAs.    The first group (in total 7 groups) is an enthusiastic and energetic bunch of people ready to tackle the next two years.

This got me thinking.  Year on year students stumble over what we see as minor stumbling block.  I got a group of current MBA students and alumni together to draw up a list of tips of our new MBAs.

They recommend getting through your first year:

  • Don’t leave your pre-reading to the last minute.  You are just cheating yourself, your fellow classmates and the faculty.  Do a little bit every evening.
  • You need a support structure while on the MBA.  Don’t forget to say please and thank you to your family, friends and colleagues who want to see you succeed.  Make sure your loved ones feel loved and are supported too!
  • Get to know as many of your classmates as possible and don’t just stick with the same crowd.
  • Support your classmates and share material, ideas and insights
  • Take it step-by-step.  You can worry about your research in a few months.  Focus on getting into the new routine and a new way of thinking.
  • Respect your brand and reputation, you are leaving a lasting impression with a lot of influential people.
  • Always bring any content, tools or models back into the context we live and work in – this will prove very successful in exams.
  • Your syndicate is like your family, you can’t choose them but you have to learn to love them.  Find out who is good at what and build on each other’s strengths.
  • Be nice to the second years.

  • Make friends with alumni.
  • Start the spade-work with faculty from day 1 – supervisors are everything on the research.
  • Life still happens – plan ahead get things done early so life doesn’t happen to your assignment.
  • No matter what anyone says about getting the full experience – splitting the syndicate assignments up in your group makes for much happiness.
  • You WILL start comparing your own environment to what you learn in class.  You WILL be tired and grumpy.  You WILL PROBABLY make some comments to your work colleagues which you may regret later.  Keep your head down and save the criticism for after you’ve finished and taken some time to rationalise things.
  • Take thorough notes in class and imagine yourself having to write a short exam straight after each session.
  • Don’t be afraid to ask questions.  There is nothing like a stupid question.  It is good to make your voice heard.
  • Get into a routine and try stick to it.
  • The MBA is a degree in time management. VERY IMPORTANT POINT

Tips for your second year and research:

  • Electives are not a walk in the park.  Be nice to the second years, you may get some hints.
  • WRT research.  Slaps from my supervisor… it’s a masters, not a doctorate.  120 pieces of literature is a bit much (30 is apparently fine).  Using Atlas for your literature review is probably a bit of an overkill.  20 statistical tests are also probably a bit much….
  • Qualitative is a lot more difficult than quantitative even if you have no idea what a factorial analysis is and how many degrees of freedom are acceptable.
  • Interviews take time – don’t assume access will be granted.  Take breath mints.

Good luck with your studies and know the Information Centre is there to support you.



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Business Reimagined: Why Work Isn’t Working and What You Can Do About It by Dave Coplin  Harriman House © 2013 (112 pages) ISBN: 9780857193315  –  Are you engaged and energized in the office, or do you often feel that your days are dominated by process and technology? This guide will help you wake up to a new environment based on collaborative and flexible working, and on technology that when used correctly, liberates rather than constrains.

Emotional Intelligence for Project Managers: The People Skills You Need to Acheive Outstanding Results, Second Edition by Anthony C. Mersino  AMACOM © 2013 (291 pages) ISBN: 9780814432778  –  Introducing readers to all facets of emotional intelligence (EI), this indispensable guide shows how emotions can be leveraged to meet project goals, and gives project managers the tools they need to create winning teams and get the job done right and on time.

Enterprise in Action: A Guide To Entrepreneurship by Peter Lawrence  John Wiley & Sons © 2013 (268 pages) ISBN: 9781119945284  –  Based on studies of 80 companies, including 30 Sunday Times Fast Track Companies, and 20 highly successful US entrepreneurial firms, this authoritative book offers valuable lessons for MBA students and established entrepreneurs alike.

Financial Innovation: Too much or Too Little? by Michael Haliassos  The MIT Press © 2013 (275 pages) ISBN: 9780262018296  –  Considering the key ingredients of financial innovation from both academia and industry, this book discusses the positive potential, and also the risks of financial innovation and the influence of producers on consumers.

Managers as Mentors: Building Partnerships for Learning, Third Edition, Revised and Expanded by Chip R. Bell and Marshall Goldsmith  Berrett-Koehler Publishers © 2013 (251 pages) ISBN: 9781609947101   –   Guiding leaders in helping associates grow and adapt in today’s tumultuous organizations. this hands-on resource takes the mystery out of effective mentoring, teaching leaders to be the kind of confident coaches integral to learning organizations.

Maximizing Corporate Value through Mergers and Acquisitions: A Strategic Growth Guide by Patrick A. Gaughan  John Wiley & Sons © 2013 (352 pages) ISBN: 9781118108741  –  Examining how M&A fits in corporate growth strategies, this insider guide covers the various strategic reasons for companies entering mergers and acquisitions (M&A), with a look at those that are based on sound strategy, and those that are not.


Office Idiots: What to Do When Your Workplace is a Jerkplace by Ken Lloyd  Career Press © 2013 (224 pages) ISBN: 9781601632685  –  Relying on data from actual workplaces across America, this witty book spotlights office idiots wherever they exist in an organization, and offers practical advice on what to do and even what to say when you encounter them.


Personality Power: Discover Your Unique Profile – and Unlock Your Potential for Breakthrough Success by Shoya Zichy and Ann Bidou  AMACOM © 2013 (291 pages) ISBN: 9780814421239  –  Based on the author’s proprietary personality model used by over 50,000 professionals worldwide, this book shows you how to identify and harness your core strengths to immediately improve your job satisfaction-and, ultimately, your success.


Setting Profitable Prices: A Step-by-Step Guide to Pricing Strategy–Without Hiring a Consultant by Marlene Jensen  John Wiley & Sons © 2013 (186 pages) ISBN: 9781118430767  –  Authored by a nationally recognized pricing expert, this book arms you with proven strategies for guaranteeing that you’ll never again leave money on the table when determining prices.

Smart Sales Manager: The Ultimate Playbook for Building and Running a High-Performance Inside Sales Team by Josiane Chriqui Feigon  AMACOM © 2013 (292 pages) ISBN: 9780814432839   –  Complete with real-life examples and smart sales strategies, this indispensable resource shows readers how they can lead their inside sales squads to success – from hiring and motivating to training, coaching, and more.

SMEs From the Ground Up by Chuck Hodell  ASTD © 2013 (161 pages) ISBN: 9781562868550  –   Packed with tips for building great courses, this practical, realistic book explains how to fully incorporate incorporating the talents of subject matter experts (SMEs) into the actual course design process.

Social Machines: How to Develop Connected Products That Change Customers’ Lives by Peter Semmelhack  John Wiley & Sons © 2013 (245 pages) ISBN: 9781118471685  –  What if cars, bikes, health monitors, appliances, instruments, and other devices could all become members of your social network, collect data you care about, and feed it back to you at just the right time? This book explains how this trend will change our world and how your business will benefit.

Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done by Linda Byars Swindling  John Wiley & Sons © 2013 (210 pages) ISBN: 9781118492963  –  Using scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately, this book shows how to identify and manage conversations with venters, complainers, whiners, and energy drainers in order to boost morale and increase productivity.

Survey Basics by Patricia Pulliam Phillips, Jack J. Phillips and Bruce Aaron  ASTD © 2013 (289 pages) ISBN: 9781562868093  –  Describing the purpose of surveys and questionnaires, types of errors that can creep into survey results, and considerations when developing specific survey questions, this book will help readers identify the most appropriate survey tool for their needs.

Tame the Primitive Brain: 28 Ways in 28 Days to Manage the Most Impulsive Behaviors at Work by Mark Bowden  John Wiley & Sons © 2013 (290 pages) ISBN: 9781118436981  –  Offering new and fresh perspectives for dealing with tricky behaviors, this practical, easy-to-read guide explains why people act toward you the way they do; why you react to their behavior in the way you do; and what exactly to do about it to achieve the right outcomes.


Ten Virtues of Outstanding Leaders: Leadership and Character by Al Gini and Ronald M. Green  Blackwell © 2013 (232 pages) ISBN: 9780470672303  –  Authored by two renowned business ethicists, this book combines theory with fascinating biographical detail on exemplary leaders such as Abraham Lincoln, Winston Churchill, and Oprah Winfrey to show how an individual’s character is the defining factor of successful leadership.

The Art of Insight: How to Have More AHA! Moments by Charles Kiefer and Malcolm Constable  Berrett-Koehler Publishers © 2013 (193 pages) ISBN: 9781609948092  –  Providing friendly practices and helpful exercises, this insightful book will help you develop your own personal approach to cultivating a mindset where insights come readily so that new or longstanding problems are solved with confidence and ease.

The Case for the Chief Data Officer: Recasting the C-Suite to Leverage Your Most Valuable Asset by Peter Aiken and Michael Gorman  Morgan Kaufmann Publishers © 2013 (89 pages) ISBN: 9780124114630  –  Data are an organization’s sole, non-depletable, non-degrading, durable asset. This book makes the case for dedicating an individual to leverage them as assets – a Chief Data Officer or CDO.

The Customer Bill of Rights by Laura Stack  Productivity Pro © 2013 (18 pages)   –   SERVICE is SURVIVAL. We’re all competing for customers. If you don’t provide good service to them, they’ll go somewhere else. This book will teach you how to get new customers and keep the ones you have by practicing the four things all customers want.

The Empress Has No Clothes: Conquering Self-Doubt to Embrace Success by Joyce M. Roché  Berrett-Koehler Publishers © 2013 (225 pages) ISBN: 9781609946364  –  Sharing her lifelong struggle with the impostor syndrome, the author of this inspiring book offers practical advice and valuable coping strategies that can help you embrace your own worth and live a life of joy, zest, and fulfillment.

The PMP Exam Made Easy Your 24-Hour Study Guide to Passing, 2013 Edition by Ron Ponce and Christopher Scordo  SSI Logic © 2013 (337 pages) ISBN: 9780982576885  –  Containing expert tips for exam success, this all-in-one study guide offers top-notch tips, tools and techniques to help you prepare for and pass the PMP exam, while making it easy for you to focus on just the information you need to succeed.

The Quick and Easy Performance Appraisal Phrase Book: 3,000+ Powerful Phrases for Successful Reviews, Appraisals and Evaluations by Patrick Alain  Career Press © 2013 (192 pages) ISBN: 9781601632678  –  Whether you need to jump-start the review-writing process or are searching for phrases you can use verbatim, this book will help any manager quickly and easily select the best phrasing for any review – good or bad.

Time Management: How to Control Your Day in an Uncontrollable Workplace by Laura Stack  Productivity Pro © 2013 (14 pages)   –  Do you find yourself continually racing against time? Do you feel that you have so much to do that it’s difficult to get anything done? This book will teach you how to set priorities; focus on what’s truly important; and schedule your day.

Coaching for Improved Work Performance, Revised Edition by Ferdinand F. Fournies  McGraw-Hill © 2000 (256 pages) ISBN: 9780071352932  –  Packed with case studies from the author’s research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, “hands-on” manager that every company today is looking for.

On Leading in Times of Change by Stephen Rush (ed)  Center for Creative Leadership © 2012 (163 pages) ISBN: 9781604911206  –  Drawn from articles published in CCL’s magazine Leadership in Action, this fieldbook will help you explore diverse perspectives on leading yourself, others, and your organization through times of complex and relentless change and uncertainty.

Our Common Wealth:  The Hidden Economy that Makes Everything Else Work by Jonathan Rowe  Berrett-Koehler Publishers © 2013 (145 pages) ISBN: 9781609948337  –  In graceful and down-to-earth prose, this book illuminates the scale and value of the common wealth, its symbiotic relationship with the rest of the economy, its importance to our personal and planetary well-being, and how it is threatened by privatization and neglect.

Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die by Eric Siegel  John Wiley & Sons © 2013 (320 pages) ISBN: 9781118356852  –  Revealing the power and perils of prediction, this rich, entertaining book explores how technology literally learns from data how to predict the future behavior of individuals.

Removing the Barriers to Efficient Manufacturing: Real-World Applications of Lean Productivity by Daniel L. Ferguson  Productivity Press © 2013 (294 pages) ISBN: 9781466555518  –  Covering key topics on working with people, including training and retraining, this practical guide outlines time-tested organizational structures and methods to help you reduce variability and deliver high-quality products consistently.

The Technology Change Book by Tricia Emerson and Mary Stewart  ASTD © 2013 (313 pages) ISBN: 9781562868109  –  Laying out a succinct approach to managing technology change, this book provides helpful tips and advice on dealing with actual technology changes as well as the impact of that change on the people who use the technology.

Tomorrow’s World: A Look at the Demographic and Socio-Economic Structure of the World in 2032 by Clint Laurent  John Wiley & Sons © 2013 (256 pages) ISBN: 9780470824719  –  If you ever wanted to know what tomorrow’s world will look like, you have to start by looking at the world today. This book reveals how the experts expect our socio-economic landscape to evolve, identifying threats and opportunities along the way.


  • Finding the next Steve  Jobs, Hire, Keep and Nurture Creative Talent (A Summary) book authors: Nolan Bushnell and Gene Stone  Soundview Executive Book Summaries © 2013 (PDF Finding the Next SteveAvs: How to Fiailable)   –    In Finding the Next Steve Jobs, authors Nolan Bushnell and Gene Stone explain how to find, hire and nurture the people who could turn your company into the next Atari or the next Apple. Read this summary to gain an understanding of concepts in the book.   –     Downloads:  File  MP3
  • The One Thing: The Surprisingly Simple Truth Behind Extraordinary Results (A Summary) book authors: Gary Keller and Jay Papasan  Soundview Executive Book Summaries © 2013 (PDF Available)  –  If you want fewer distractions and less on your plate, along with more productivity, time for yourself and your family, and more satisfaction in your life, The One Thing shows you how to get both more and less. Read this summary to gain an understanding of concepts in the book.   –    Downloads:   File   MP3

Develop Your Presentation Skills: Because You Only Have One Chance to Make a First Impression, Second Edition by Theo Theobald  Kogan Page © 2013 (192 pages) ISBN: 9780749467029   –   Containing anecdotes and expert input, this book covers the essentials of making a good presentation, including advice on how to build confidence, how to handle the audience, body language, tops on maximizing the effectiveness of room layout, visual aids and disaster recovery methods.

Effective Email: Concise, Clear Writing to Advance Your Business Needs by Natasha Terk  Write It Well © 2013 (138 pages)   –   If ineffective e-mail communication is slowing down your organization, let this guide help you establish e-mail guidelines for your group, business unit, or enterprise, and train your staff to write more effective messages.

Effective NLP Skills: Creating Success, Second Edition by Richard Youell and Christina Youell  Kogan Page © 2013 (184 pages) ISBN: 9780749467043   –   Presenting tools, skills and behaviors that are useful in a work context, including appraisals, sales and leadership, this book covers the history of neuro linguistic programming (NLP), basic neurology, managing oneself and others, and using language powerfully.

Emergency Evacuation Planning for Your Workplace: From Chaos to Life-Saving Solutions by Jim Burtles  Rothstein Associates © 2013 (340 pages) ISBN: 9781931332569   –   Inspired by horrific evacuation challenges of 9/11 and based on ten years’ research into global best practices, this groundbreaking book by recipient of BCI’s Lifetime Achievement Award provides guidance for evacuating people of all ages and health conditions from all kinds of workplaces.

Ethics in Health Services and Policy: A Global Approach by Dean M. Harris  Jossey-Bass © 2011 (304 pages) ISBN: 9780470531068   –   Applying a cross-border approach, this book analyzes ethical issues that arise from the movement of patients and health professionals across national borders, such as medical tourism and transplant tourism, ethical obligations to provide care for undocumented aliens, and more.

Kanban for the Supply Chain: Fundamental Practices for Manufacturing Management, Second Edition by Steve Cimorelli  Productivity Press © 2013 (144 pages) ISBN: 9781439895498   –   Explaining how to apply kanban replenishment systems to improve material flow, this step-by-step guide provides readers with a detailed roadmap for achieving a successful and sustainable kanban implementation.


Reports, Proposals, and Procedures: A Write It Well Guide by Natasha Terk  Write It Well © 2013 (102 pages)   –   Some senior professionals have many years of work experience but don’t have effective strategies to write long documents. This concise guide helps managers and supervisors reduce the time they spend writing complex, multisection reports.

Stewardship: Choosing Service Over Self-Interest, Second Edition by Peter Block  Berrett-Koehler Publishers © 2013 (309 pages) ISBN: 9781609948221   –   Offering tactical advice on gearing up to implement reforms, this book covers both the theory of stewardship (in particular how it ameliorates the shortcomings of traditional leadership) and the practice (how it transforms every function and department for the better).

Successful Time Management: Creating Success,  Third Edition by Patrick Forsyth  Kogan Page © 2013 (196 pages) ISBN: 9780749467227   –   Containing tips and techniques that can help anyone review and assess their own time management and adopt new work practices to improve it, this book includes advice on controlling paperwork, getting and staying organized, delegating and working with others, and more.

The Evolving Role of China in the Global Economy by Yin-Wong Cheung and Jakob de Haan  The MIT Press © 2013 (473 pages) ISBN: 9780262018234   –   Offering a systematic analysis of four factors in China’s rapid economic growth, this book reviews those factors shaping China’s saving dynamics and analyzes the growth of the private sector despite limited access to external finance.

The Leadership in Action Series: On Selecting, Developing, and Managing Talent by Stephen Rush (ed)  Center for Creative Leadership © 2012 (156 pages) ISBN: 9781604911435   –   Exploring organizational talent challenges from a number of angles, this collection of articles originally published in CCL’s magazine Leadership in Action will help you effectively pull the talent lever and establish the right culture in order to achieve the strategic objectives of the enterprise.


The Truth About Lies in the Workplace: How to Spot Liars and What to Do about Them by Carol Kinsey Goman  Berrett-Koehler Publishers © 2013 (169 pages) ISBN: 9781609948375   –    A comprehensive guide to spotting, exposing, and minimizing workplace lies, this entertaining yet necessary book focuses on truly destructive lies and how you can prevent them from wreaking havoc on individuals and organizations.

Train for Results: Maximize the Impact of Training Through Review by Catherine Mattiske  Made for Success © 2009 (162 pages) ISBN: 9781921547300  –   Helping training managers succeed in every training session they conduct, this step-by-step guide demonstrates how to build activities that measure participants’ learning so you know if you are successfully transferring skills and knowledge.