By: Small Business Trends May, 2014
By: Small Business Trends May, 2014
By: Doug Winter August 14, 2017
This year will be known as the year enterprises became artificially intelligent. Research by Gartner suggests that interest in new big data investments has peaked. The question has changed from “how do we get data?” to “what do we do with it?” Forrester found that enterprises plan on increasing investment in artificial intelligence (AI) by 300 percent in 2017. One area of major AI investments will be sales. Customer analytics are one of the largest data sources for enterprises, and Salesforce already made a big splash earlier this month by releasing Einstein, their AI assistant designed to help sales teams uncover insights that will help close deals and identify upsell opportunities. But how exactly will sales be upended by AI? I see three main areas:
Bringing it all together
While the tactical changes promised by AI will no doubt change the day-to-day of sales reps, its true benefit lies in the feedback loop. Big data investments have allowed data to be collected from all areas of the customer experience, from first touch to the monitoring of products they end up using. AI will be able to pinpoint and predict areas of strength and weaknesses in the experience of each new lead that comes through, improving the entire sales and marketing process intelligently and automatically.
By:The Data Team August 01, 2017
By: James A. Roberts August 08, 2017
New books recently added to the Information Centre’s collection.
By: Avery Blank June 09, 2017
Are you up for a promotion, and it’s a crowded field? In situations where there are many people vying for that one opportunity, the human instinct is to see it as a competition, the survival of the fittest. It’s not. It is not about competition. Don’t try to act like bosses you have encountered who rule with an iron fist and knock others out of the way for the role. Stop focusing on getting the title, and start thinking about making an impact. Focus on being a leader who makes an impact. Here are seven ways to make a leadership impact and get your promotion:
Flexible and remote work is great, but it is difficult to find a substitute as equally impactful as face time in the office. You do not have to be in the office all the time. When you are able, be in the office a few days a week or at least a few hours each day. Use video conferencing when you can. Know the familiar saying, “Out of sight, out of mind?” Don’t let that be you. Use your presence to make an impact.
Ask questions, and listen. Ask your colleagues how things are going and where they need help. Gather feedback. When you establish yourself as a listener, you will become known for making inclusive, educated decisions. When your colleagues see that you listen to them, they will recognize they are a valuable piece of the equation. When you make people feel valued, they will want you to be in a position to lead.
Don’t underestimate downtime. With downtime, there is more freedom and opportunity to connect with people. Don’t eat at your desk. Don’t eat by yourself in the cafeteria. Ask teammates to go to lunch with you, or pull up a chair at a table once you have gotten your lunch. This is not the time to put a wedge between you and others. Social opportunities are times to bridge the divide, connect with people on a human level and make an impact.
Leaders empower others with the tools to accomplish goals. Share your knowledge, whether that is in a workshop setting or teaching a colleague one-on-one at their desk. Be a giver. The knowledge you impart helps the organization succeed and everyone there to succeed.
Life and work is not a zero sum game. A successful teammate does not make you look unsuccessful, so don’t be afraid to highlight other’s achievements. Tell your manager that your partner helped the team meet the grant application deadline. Let your manager know that the intern did great background research that helped you to woo a new client. Shining the light on others is part of being a leader. Leaders want others to look good. When others look good, it makes you look good. Everyone wins.
Playing it safe is not always the answer. Great companies want their employees to think innovatively. When you are up when they see an opportunity that will benefit the organization. “Bosses” are temporary. Leaders are forever. With a focus on impact, leaders transcend titles and positions. When you focus on a greater goal, others will recognize you are ready to advance.
By: Boers, David
By: Blomeyer, Gregg