Alert: New books

Dear All

Please note that the following books have been added to the Information Centre’s collection and available for use.



Epic Content Marketing: How To Tell A Different Story, Break Through the Clutter, and Win More Customers by Marketing Less by Joe Pulizzi McGraw-Hill © 2014 (352 pages) ISBN: 9780071819893  –  With in-depth case studies of how John Deere, LEGO, Coca-Cola, and other leading corporations are using content to drive epic sales, this groundbreaking guide gives you all the tools to start creating and disseminating content that leads directly to greater profits and growth.

Experience Design: A Framework for Integrating Brand, Experience, and Value by Patrick Newbery and Kevin Farnham John Wiley & Sons © 2013 (240 pages) ISBN: 9781118609637  –  Bridging the gap between business and design, this book explains how the quality of customer experience is the key to unlocking greater engagement and higher customer lifetime value, and how the design process can be used to create a better quality of experience across the entire customer journey.

Great Speeches For Better Speaking: Listen and Learn from History’s Most Memorable Speeches by Michael E. Eidenmuller McGraw-Hill © 2006 (256 pages) ISBN: 9780071472296  –  What is the almost magical power great speakers possess – and how can you harness it for yourself? This illuminating guide to unforgettable oratory takes you through an in-depth analysis of these historically significant speeches and the secrets of their eloquent effectiveness.

Great Work: How to Make a Difference People Love by David Sturt McGraw-Hill © 2014 (256 pages) ISBN: 9780071818353  –  Revealing five practical skills that will help you ideate, innovate, and deliver work that gets noticed and appreciated, this book is filled with stories of real people in real jobs who did what was asked and then added something extra–a personal touch all their own–to deliver better-than-asked-for results.

Highly Recommended: Harnessing the Power of Word of Mouth and Social Media to Build Your Brand and Your Business by Paul M. Rand McGraw-Hill © 2014 (240 pages) ISBN: 9780071816212  –  With Word Of Mouth (WOM) success stories from Stew Leonard’s, Red Robin, Frito-Lay, Kimberly-Clark, Amazon, and other industry leaders, this book puts you on the fast track to taking control of the dialogue about your business that’s already taking place.

Leading The Starbucks Way: 5 Principles For Connecting With Your Customers, Your Products And Your People by Joseph A. Michelli McGraw-Hill © 2014 (304 pages) ISBN: 9780071801256  –  Offering a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn, this book shows how the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.

Media Relations: Issues & Strategies, 2nd Edition by Jane Johnston Allen & Unwin © 2013 (304 pages) ISBN: 9781741146813  –  Providing a practical and thorough introduction to working with the media, this thorough guide presents a range of examples, case studies, illustrations and templates, and balances these with a solid foundation of theory, media background and culture.

Operational Risk Management: A Complete Guide to a Successful Operational Risk Framework by Philippa Girling John Wiley & Sons © 2013 (352 pages) ISBN: 9781118532454  –  Providing real-life examples of successful methods and tools you can use while facing the cultural challenges that are prevalent in this field, this book presents all of the tools and best practices needed to implement a successful operational risk framework.

The Economy of You: Discover Your Inner Entrepreneur and Recession-Proof Your Life by Kimberly Palmer AMACOM © 2014 (269 pages) ISBN: 9780814432730  –  Beginning with the author’s own journey of starting a supplemental business, this empowering book presents interviews with “modern-day side-giggers” to show you how you can escape from financial fear and frustration, and start building the economy of you.

The Human Brand: How We Relate to People, Products, and Companies by Chris Malone and Susan T. Fiske Jossey-Bass © 2013 (208 pages) ISBN: 9781118611319  – companies such as Hershey’s, Domino’s, Lululemon, Zappos, Amazon, Chobani, Sprint, and more, this book explores how and why we make the choices we do, as well as what it take Featuring in-depth analyses of s for companies and brands to earn and keep our loyalty in the digital age.

The Thin Book of Appreciative Inquiry, 3rd Edition by Sue Annis Hammond Thin Book Publishing © 2013 (58 pages) ISBN: 9780988953802  –  Providing enough information to help you decide whether you want to make the larger commitment necessary to use Appreciative Inquiry (AI), this concise guide explains the exciting organizational change philosophy, and updates the results of ongoing research in this subject area.

What Is Your What? Discover The One Amazing Thing You Were Born To Do by Steve Olsher John Wiley & Sons © 2013 (240 pages) ISBN: 9781118644041  –  Featuring inspiring stories of trial, tribulation, and triumph, as well as examples of 17 public figures, this inspiring book presents a singular approach to realizing permanent, positive change and blends proprietary methods with ancient wisdom and revolutionary lessons from modern thought leaders

A.B.C.’s of Behavioral Forensics: Applying Psychology to Financial Fraud Prevention and Detection by Sridhar Ramamoorti, David E. Morrison III, Joseph W. Koletar and Kelly R. Pope John Wiley & Sons © 2013 (304 pages) ISBN: 9781118370551  –  Along with a fascinating exploration of what makes people fall for the common and not-so-common swindles, this eye-opening guide offers practical insights on the psychology of white-collar criminals—and how to outsmart them.

Become the Real Deal: The Proven Path to Influence and Executive Presence by Connie Dieken John Wiley & Sons © 2013 (240 pages) ISBN: 9781118633786  –  If you want to make change in your organization and in your world, and advance your own career, this book uncovers the strengths and skills you need in order to gain influence and lead your organization to success.

Emotional Vampires at Work: Dealing with Bosses and Coworkers Who Drain You Dry by Albert J. Bernstein McGraw-Hill © 2013 (256 pages) ISBN: 9780071790932  –By teaching you strategies to protect yourself against emotional vampires in your workplace, this book will help you gain some control over the inevitable, unavoidable dealings with antisocials, paranoids, narcissists, and other types of vampires.






Guerrilla Marketing for Job Hunters 3.0: How to Stand Out from the Crowd and Tap Into the Hidden Job Market using Social Media and 999 other Tactics Today by Jay Conrad Levinson and David Perry  John Wiley & Sons © 2011 (315 pages) ISBN: 9781118019092    – Including commentary and advice from America’s top recruiters, this timely guide explains how to integrate using social media and social networking tools like Facebook, Twitter, LinkedIn, and ZoomInfo to make your job search more successful.


How to Write a Business Plan: Because You Only Have One Chance to Make a Good Impression, Fourth Edition by Brian Finch  Kogan Page © 2013 (192 pages) ISBN: 9780749467104  –  Including a full glossary as well as case studies, this book addresses all the issues involved in producing a business plan – from profiling competitors and forecasting market development, to the importance of providing clear and concise financial information.


Wooden on Leadership by Sharon Naylor  McGraw-Hill © 2009 (256 pages) ISBN: 9780071453394  –  Outlining the mental, emotional, and physical qualities essential to building a winning organization, this book shows you how to develop the skill, confidence, and competitive fire to “be at your best when your best is needed” – and teach your organization to do the same.


ExecSummaries  –  


  • Creative Intelligence: Harnessing the Power to Create, Connect and Inspire (A Summary) book authors: Bruce Nussbaum  Soundview Executive Summaries © 2013  –  In Creative Intelligence, Bruce Nussbaum charts the making of Creative Intelligence, or CQ. He investigates how people, organizations and nations are learning to be more creative and how those groups are enhancing their CQ. Read this summary to gain an understanding of concepts in the book.
  • The Character Triangle: Build Character, Have an Impact ,and Inspire Others (A Summary) book authors: Lorne Rubis  Soundview Executive Summaries © 2013  –  The Character Triangle, examines and defines the three distinct but interdependent values that, if applied in our daily thoughts and actions, are a “playbook” for attaining rewards in any type of work and any situation in life. Read this summary to gn an understanding of concepts in the book.

Chance or Choice: Unlocking Innovation Success by Greg McLaughlin and Vinny Caraballo  Productivity Press © 2013 (220 pages) ISBN: 9781466581869  –  Introducing the authors’ proprietary ENOVALE methodology, this book provides leaders and managers of any organization with a strategic framework to initiate and maintain innovation and achieve a sustainable competitive advantage.


Common Sense: Get it, Use it, and Teach it in the Workplace by Ken Tanner  Apress © 2013 (168 pages) ISBN: 9781430241522  –  Exploring the use—and non-use—of common sense in the workplace and the world around us, this book will teach readers what common sense is, and how to acquire it and use it to enhance their careers, increase their confidence, and take better advantage of business opportunities.


Creating a Lean and Green Business System: Techniques for Improving Profits and Sustainability by Keivan Zokaei, Hunter Lovins, Andy Wood and Peter Hines  Productivity Press © 2013 (254 pages) ISBN: 9781466571129  –  Discussing the evolution of lean and green independently as well as the opportunities that exist in their integration, this book offers opportunities for innovation that can simultaneously reduce dependence on natural resources and enhance global prosperity.


Data Warehousing in the Age of Big Data by Krish Krishnan  Morgan Kaufmann Publishers © 2013 (371 pages) ISBN: 9780124058910  –  Helping you navigate through the complex layers of Big Data and data warehousing, this practical and timely book provides information on how to effectively think about using all of the technologies and architectures to design the next-generation data warehouse.


How Cool Brands Stay Hot: Branding to Generation Y, Second Edition by Joeri Van den Bergh and Mattias Behrer  Kogan Page © 2013 (288 pages) ISBN: 9780749468040  –  Featuring input from interviews with global brand and marketing executives from Diesel, Heineken, MasterCard, BBC Worldwide, PepsiCo and eBay, this book explains consumer likes and dislikes, and provides creative ideas on how to position, develop and promote brands to the new generation.


Integrated Measurement- KPIs and Metrics by Daniel McLean  IT Governance © 2013 (175 pages) ISBN: 9781849284868  –  Through an engaging narrative story, this book examines the implementation of a Key Performance Indicators (KPI) management system, and explains how to facilitate the necessary changes to people’s behaviour in order to make that implementation a success.


Managing Health Programs and Projects by Beaufort B. Longest, Jr.  Jossey-Bass © 2004 (320 pages) ISBN: 9781118076538  –  Exploring decision-making, communicating, budgeting, staffing, motivating participants and more, this essential resource shows how to effectively organize, implement, and evaluate health programs and projects.

Managing Knock Your Socks Off Service, 3rd Edition by Chip R. Bell and Ron Zemke  AMACOM © 2013 (249 pages) ISBN: 9780814432044  –  Written with today’s empowered, web-savvy consumer in mind, this guide shows managers and supervisors how to find and retain service-oriented people; understand customer needs, expectations and desires; build a service vision; design a user-friendly service delivery process; and much more.


Out Think: How Innovative Leaders Drive Exceptional Outcomes by G. Shawn Hunter  John Wiley & Sons © 2012 (288 pages) ISBN: 9781118505229  –  Through interviews and collaboration with thought-leaders across industries, this groundbreaking book gathers insights, stories, and actionable take-aways, with an emphasis on results, that can drive the change that leaders want and need in their organizations.


The Clarity Principle: How Great Leaders Make The Most Important Decision In Business (and What Happens When they don’t) by C. Sullivan  Jossey-Bass © 2013 (240 pages) ISBN: 9781118434666  –  Featuring compelling stories of leaders who have succumbed to and successfully resolved their organizations’ identity crises, this book bridges the gap between leadership and strategy and demonstrates the tremendous gains to be achieved by leaders willing to make tough choices.


The Diversity Dashboard: A Manager’s Guide to Navigating in Cross-Cultural Turbulence by Deborah Swallow and Eilidh Milnes  Infinite Ideas © 2013 (177 pages) ISBN: 9781908984173  –  Revealing just how far different world views can inhibit performance, this quick reference guide aims to help managers bridge the cultural gaps in their organizations that hinder complete success.


The Inclusion Dividend:  Why Investing in Diversity & Inclusion Pays Off by Mark Kaplan and Mason Donovan  Bibliomotion © 2013 (261 pages) ISBN: 9781937134402 – Providing framework to tap the bottom line impact that results from an inclusive culture, this book presents straightforward advice on how to achieve the kind of meritocracy that will result in a tangible dividend and move companies ahead of the competition.


The Lean 3P Advantage: A Practitioner’s Guide to Production, Preparation and Process. Allan R. Coletta  Auerbach Publications © 2012 (336 pages) ISBN: 9781439879115  –  Illustrating real-world scenarios with numerous examples and case studies to help newcomers succeed the first time around, this book describes how to develop successful new products concurrently with new operations.


The Science of Change Management: The 7 Phases of Change & Breaking Through Resistance to Change by Larry Iverson  Made for Success © 2010 (28 pages) ISBN: 9781613390283  –  By explaining seven levels all change goes through and how to deal with them, this book shares tactics that instantly increase your resilience to managing change or hardship, and shows you not only how to survive change, but how to thrive during change.

Adapting to Organizational Change by David Dinwoodie et al.  Center for Creative Leadership © 2013 (33 pages) ISBN: 9781604911619  – Change is a constant in today’s workplace, and leaders must learn to deal with change successfully, or otherwise face derailment. This guidebook offers strategies to help you deal with the challenges that often come with transition and change.


Africa – The Ultimate Frontier Market: A Guide to the Business and Investment Opportunities in Emerging Africa by David Mataen  Harriman House © 2012 (377 pages) ISBN: 9780857191724  –  Providing a detailed but lucid look at the changing trends in social life, government and business since the 1960s, this book is an investor’s guide to the transformations that have occurred in the African business landscape in the last 50 years and the key areas of interest for the future.


Book Yourself Solid: The Fastest, Easiest, and Most Reliable System for Getting More Clients Than You Can Handle Even if You Hate Marketing and Selling, 2nd Edition by Michael Port  John Wiley & Sons © 2011 (368 pages) ISBN: 9780470643471  –  Providing the strategies, techniques, and skills necessary to get more clients and increase profits, this guide reveals why self-promotion is a critical factor to success and shows you how to adopt the right promotional perspective to grow your business exponentially.


Broadening Your Organizational Perspective by Ellen Van Velsor  Center for Creative Leadership © 2013 (34 pages) ISBN: 9781604911596  –  Exploring what drives the advancement of executives, this guidebook reveals that being able to see beyond your own functional area and understanding how other functional areas interrelate and support the organization is one of the keys to advancing.


Dealing with Difficult People: Creating Success, Revised Second Edition by Roy Lilley  Kogan Page © 2013 (168 pages) ISBN: 9780749466947  –  Examining difficult behavior – what drives it and how to cope with it, this practical and accessible book is designed to help you to enjoy difficult people. Once you have the key, you can unlock them, influence them, get them working for you and they’ll never notice.


Dear Entrepreneur: Letters from Those That Have Made it And Are Making It Happen by Danny Bailey and Andrew Blackman  Harriman House © 2013 (224 pages) ISBN: 9781908003546  –  Packed with must-read words of movers and shakers, this book is a valuable collection of candid and inspiring letters from business founders who have been there and done it, or who are building their own successful businesses right now.


Delegation & Supervision by Brian Tracy  AMACOM © 2013 (116 pages) ISBN: 9780814433140  –  Done right, delegation and supervision allows your employees to learn, grow, and become more capable. This handy and concise guide reveals time-tested ways to boost the performance and productivity of your employees.


Develop Your Assertiveness, 3rd Edition by Sue Bishop  Kogan Page © 2013 (168 pages) ISBN: 9780749466985  –  Packed with examples and exercises, this helpful guide offers simple techniques to enable professionals, students, and job-seekers to speak up and say what they mean at work and home.


Diversity and the Effective Corporate Board by Ram Kumar Mishra and Shital Jhunjhunwala  Academic Press © 2013 (126 pages) ISBN: 9780124104976  –  Supporting its findings with statistics from around the world, this book discusses the various aspects of diversity of corporate boards in terms of gender, age, nationality, tenure, education, experience and personalities, and enumerates the need for such diversity in each category.


Doing Business with Latin America: An Introduction to Brazil, Mexico, Chile and Other Exciting Markets by Gabriela Castro-Fontoura  Harriman House © 2013 (116 pages)  –  Through interviews with key business owners and experts, this thoroughly researched yet user-friendly book explores the wealth of information available on Latin America, from business etiquette to import barriers, and currency issues to multilingual ecommerce.

Financing Innovation in the United States, 1870 to Present by Naomi R. Lamoreaux and Kenneth L. Sokoloff (eds)  The MIT Press © 2007 (519 pages) ISBN: 9780262513326  –  –  Examining the ways in which innovation is funded in the United States, this pioneering guide uses case studies and theoretical discussions to analyze how inventors and technologically creative entrepreneurs have raised funds for their projects at different stages of U.S. economic development.

High Performance Learning: Creating Effective High Performance Learners by Catherine Mattiske  Made for Success © 2013 (134 pages) ISBN: 9781921547317  –  Explaining managers’ roles in the training process and how they can ensure that team members apply what they have learned after training, this guide also presents training professionals with strategies to engage managers and key stakeholders with participants throughout the entire learning process.


How to Write a Marketing Plan, Fourth Edition by John Westwood  Kogan Page © 2013 (192 pages) ISBN: 9780749467128  –  Simplifying the task of developing a marketing plan for a product or business, this book takes a step-by-step approach to the entire process, from carrying out a marketing audit, setting objectives and devising budgets, to writing and presenting the plan and finally, implementation.


How to Write Reports and Proposals, Third Edition by Patrick Forsyth  Kogan Page © 2013 (152 pages) ISBN: 9780749467142  –  Using checklists, exercises and examples, this concise guide provides practical pointers for anyone who needs to impress, convince, or persuade colleagues or clients. Learn how to make a plan of what to write, transfer ideas onto paper and edit them to achieve the very best results.


Improve Your Communication Skills, 3rd Edition by Alan Baker  Kogan Page © 2013 (200 pages) ISBN: 9780749467166  –  Full of practical advice on all aspects of verbal and non verbal communication, this book offers vital tips on improving conversations and building rapport with colleagues, learning the skills of persuasion, and writing effective emails, letters and reports.


Intelligent Leadership: What You Need to Know to Unlock Your Full Potential by John Mattone  AMACOM © 2013 (263 pages) ISBN: 9780814432372  –  Featuring best practices, authoritative research, practical assessments, and enlightening examples of both good and bad leadership, this groundbreaking book equips readers with the knowledge, skills, and passion they need to become the leaders they were meant to be.


Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, Second Edition by Karen Martin and Mike Osterling  Auerbach Publications © 2013 (116 pages) ISBN: 9781439886687 (CD Content Available)  –  Explaining how to bridge the gap between your current state and your desired future state, this book presents foundational content about processes — what they are and how they vary, and provides the know-how for applying an effective tool for defining, improving, and managing processes


Risk Management Applications in Pharmaceutical and Biopharmaceutical Manufacturing by A. Hamid Mollah, Mike Long and Harold S. Baseman (eds)  John Wiley & Sons © 2013 (424 pages) ISBN: 9780470552346  –  Featuring contributions from leading international experts in risk management and drug manufacturing, this expertly written and organized resource sets forth a solid foundation in risk management concepts and then explains how these concepts are applied to drug manufacturing.


Rough Diamonds: The Four Traits of Successful Breakout Firms in BRIC Countries by Seung Ho Park, Nan Zhou and Gerardo R. Ungson  Jossey-Bass © 2013 (245 pages) ISBN: 9781118589267  –  Offering a description of the four major traits that high performance companies in Brazil, Russia, India and China (BRIC countries) have in common, this important book outlines who these firms are and explains their exemplary performance through the Four Cs for sustaining high performance.


The Golden Ticket: P, NP, and the Search for the Impossible by Lance Fortnow  Princeton University Press © 2013 (188 pages) ISBN: 9780691156491  –  Providing a nontechnical introduction to P-NP (the most important open problem in computer science), its rich history, and its algorithmic implications for everything we do with computers and beyond, this informative, entertaining book gives examples of the problem from a variety of disciplines.


The Mastery of Innovation: A Field Guide to Lean Product Development by Katherine Radeka  Auerbach Publications © 2013 (266 pages) ISBN: 9781439877029  –  Describing the experiences of 19 companies that have achieved significant results from Lean Product Development, this book demonstrates how to focus innovation on the problems that would maximize customer and business value, and deliver on your best ideas.


Unleashing the Power of 3P: The Key to Breakthrough Improvement by Dan McDonnell and Drew A. Locher  Auerbach Publications © 2013 (182 pages) ISBN: 9781439886120  – Detailing a proven methodology for successful implementation of even the most aggressive corporate change programs, this book uses an easy-to-follow story to demonstrate how to trim waste, increase efficiency, and bring a plant back from the brink.


What Keeps Leaders Up at Night: Recognizing and Resolving Your Most Troubling Management Issues by Nicole Lipkin  AMACOM © 2013 (291 pages) ISBN: 9780814432112  –  Featuring illuminating examples and exercises, this book shines a bright light into the dark corners where all leaders struggle with their own shortcomings by examining all the psychological principles that play pivotal roles in the workplace, from motivation to group dynamics.

Be a Direct Selling Superstar: Achieve Financial Freedom for Yourself and Others as a Direct Sales Leader by Mary Christensen  AMACOM © 2013 (226 pages) ISBN: 9780814432075  –  Presenting an all-encompassing guide to building, leading, and managing a profitable direct sales organization, this book will help readers set goals, eliminate self-sabotaging behaviors, maintain work-life balance, budget time wisely, and more.


Coping With Unplanned Absences: A Pocket Guide by Sarah Cook  IT Governance © 2010 (46 pages) ISBN: 9781849280556  –  Based on best practice guidelines, this practical guide looks at what you can do to ensure your employees fulfill their obligations and turn up as required and offers advice that will help you to keep the extra costs and disruption associated with unplanned absence to a minimum.


Export/Import Procedures and Documentation, Revised and Updated Fourth Edition by Thomas E. Johnson and Donna L. Bade  AMACOM © 2010 (641 pages) ISBN: 9780814415504  –  Written in clear, everyday language, and including checklists, questionnaires, and a glossary of international trading terms, this trusted resource gives import/export professionals everything they need to get the job done.


How to Manage People: Creating Success, Second Edition by Michael Armstrong  Kogan Page © 2013 (184 pages) ISBN: 9780749467081  –  Providing valuable insight into the functions and skills required to be an effective manager from how to manage teams to successful recruitment, this book will help you get the best from your staff through motivation, reward and leadership.


The Effective Manager: Management Skills for High Performance by Sarah Cook  IT Governance © 2009 (108 pages) ISBN: 9781905356898  –  Designed to assist you in understanding the characteristics of a high-performance manager, this book will help you assess where your strengths and development areas lie as a manager and to create a plan of action for realizing your management potential.


The Employee Engagement Mindset: The Six Drivers for Tapping into the Hidden Potential of Everyone in Your Company by Timothy R. Clark  McGraw-Hill © 2012 (272 pages) ISBN: 9780071788298  –  Outlining a simple six-part shared manager/employee model for increasing engagement, this book will help you create and deploy the most powerful competitive weapon in business today: the self-empowered employee!


The Facebook Guide to Small Business Marketing by Ramon Ray  John Wiley & Sons © 2013 (288 pages) ISBN: 9780470875209  –  The number one social networking site offers the opportunity to reach more than 350 million registered users with your advertising message. Owners of small and local businesses will benefit from these tips and best practices provided by Facebook insiders.


The Great Rebalancing: Trade, Conflict, and the Perilous Road Ahead for the World Economy by Michael Pettis  Princeton University Press © 2013 (232 pages) ISBN: 9780691158686  –  Demonstrating how economic policies can carry negative repercussions the world over, this eye-opening book sheds urgent light on our globally linked economic future.

The Leaderless Economy: Why the World Economic System Fell Apart and How to Fix It by Peter Temin and David Vines  Princeton University Press © 2013 (328 pages) ISBN: 9780691157436  –  Revealing why international financial cooperation is the only solution to today’s global economic crisis, this book provides a blueprint for how renewed international leadership can bring today’s industrial nations back into financial balance–domestically and between each other.


The Naked Leader: The True Paths To Success Are Finally Revealed by David Taylor  Capstone Publishing © 2002 (250 pages) ISBN: 9781841124230  –  Whatever your vision, challenge or present position may be, this authoritative book strips away uncertainty and doubt, and conclusively shows that everything we need to be successful, we already have.


The Super Manager: A Powerful Formula for Triggering Peak Performance by Larry Iverson  Made for Success © 2013 (43 pages) ISBN: 9781613390382  –  Would you like to know how to rapidly replace habits that create failure, with habits that generate success? Let this concise guide show you how to trigger an unstoppable attitude anytime, anywhere, and help your people overcome a poor self-image and negative thinking patterns.


Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories by John Golden  McGraw-Hill © 2013 (240 pages) ISBN: 9780071791991  –  Revealing the surprising parallel between the steps of successful selling and the steps of successful warfare, this eye opening guide delivers selling best practices based on examples from history’s battlefields that you won’t soon forget.


Get Clients Now!: A 28-Day Marketing Program for Professionals, Consultants, and Coaches, Third Edition by C.J. Hayden  AMACOM © 2013 (275 pages) ISBN: 9780814432457  –  Using a simple cookbook model, this definitive book helps readers identify the ingredients missing from their current marketing activities, select the right strategies and tools from a menu of options, and create a completely customized action plan.


How To Be Interesting: Simple Ways to Increase Your Personal Appeal by David Gillespie and Mark Warren  Capstone Publishing © 2013 (194 pages) ISBN: 9780857084064  =  Featuring tons of fascinating quotes, outrageous humor and vibrant visual material, this irreverent and practical guide shares the authors’ proprietary formula for achieving a heightened and sustained level of interesting-ness.


Made to Serve: How Manufacturers Can Compete Through Servitization and Product Service Systems by Tim Baines and Howard Lightfoot  John Wiley & Sons © 2013 (272 pages) ISBN: 9781118585313  –  Packed with case studies from firms such as Caterpillar, Rolls-Royce, Alstom, MAN, Xerox and others, this book provides numerous illustrations and examples of services-led competitive strategies with an emphasis on the advanced services most widely associated with servitization worldwide.


Managing Your Whole Life by Marian N. Ruderman et al.  Center for Creative Leadership © 2013 (34 pages) ISBN: 9781604911633  –  Managing work-life boundaries is essential for optimizing productivity and effectiveness at work and at home. This guidebook will help you come up with a comprehensive development plan that will allow you to achieve your goals at home and at work, leading to a successful, fulfilling life.


Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions by Marnie E. Green  John Wiley & Sons © 2013 (226 pages) ISBN: 9781118533536  –  Presenting four key mindsets and an easy to use conversation model, this book offers actionable and practical communication and management strategies for any manager looking to effectively influence employee performance.


Successful Acquisitions: A Proven Plan for Strategic Growth by David Braun  AMACOM © 2013 (257 pages) ISBN: 9780814432655  –  Authored by an M&A expert with more than $1 billion in transactions under his belt, this practical and comprehensive book offers a complete roadmap to buying companies and achieving proactive strategic growth, from building the foundation to growing the relationships to cementing the deal.


The Lean Entrepreneur: How Visionaries Create Products, Innovate with New Ventures, and Disrupt Markets by Brant Cooper and Patrick Vlaskovits  John Wiley & Sons © 2013 (288 pages) ISBN: 9781118295342  –  Combining powerful customer insight, rapid experimentation and easily actionable data from the Lean Startup methodology, this book will empower individuals, companies, and entire teams to evolve their vision, solve problems, and create value at the speed of the Internet.


The U.S.Technology Skills Gap: What Every Technology Executive Must Know to Save America’s Future by Gary J. Beach  John Wiley & Sons © 2013 (310 pages) ISBN: 9781118477991 – Discussing the results of a comprehensive 104-year review of math and science education in America, this engaging guidebook offers a pragmatic ten step action plan designed to help bridge the widening “skills gap” so that America remain a relevant global power in the years ahead.


Tools for Project Management, Workshops and Consulting: A Must-Have Compendium of Essential Tools and Techniques by Nicolai Andler  John Wiley & Sons © 2011 (383 pages) ISBN: 9783895783708  –  Comprehensive and sufficiently wide in scope, this cookbook-style guide is a unique reference for those wanting to learn about or who are active in the fields of consulting, project management and problem solving in general.


What’s the Future of Business?  Changing the Way Businesses Create Experiences by Brian Solis  John Wiley & Sons © 2013 (224 pages) ISBN: 9781118456538  –  Explaining how experience design helps your business, this book introduces a new movement that aligns the tenets of user experience with innovation and leadership to improve business performance, engagement, and relationships for a new generation of consumerism.


Whiteboard Selling: Empowering Sales Through Visuals by Corey Sommers and David Jenkins  John Wiley & Sons © 2013 (244 pages) ISBN: 9781118379769  –  Explaining how you can create compelling whiteboard presentations, this practical and illustrative guide offers a step-by-step approach to transforming your message and selling style by using powerful visual stories that inspire and engage customers and prospects.


Develop Your Leadership Skills: Creating Success, Second Edition by John Adair  Kogan Page © 2013 (88 pages) ISBN: 9780749467005  –  Filled with exercises and checklists to help boost confidence levels, this guide offers stimulating insights into recognizing and developing individual leadership qualities, acquiring personal authority, and mastering core leadership functions such as planning, communicating and motivating.



Leading Teams: Tools and Techniques for Successful Team Leadership from the Sports World by Paolo Guenzi and Dino Ruta  John Wiley & Sons © 2013 (352 pages) ISBN: 9781118392096  –  Drawing upon the authors’ unique experiences working with top sports coaches, as well as some of the world’s leading corporate executives, this book offers important insights into team leadership and motivation, as well as tools for optimizing teamwork and inspiring teams to reach new heights.

Leading the Virtual Workforce : How Great Leaders Transform Organizations in the 21st Century by Karen Sobel Lojeski and Richard R. Reilly  John Wiley & Sons © 2010 (155 pages) ISBN: 9780470422809  –  Sharing detailed case studies from IBM, Merck, Western Union, Alcatel-Lucent, HP, AT&T, and more, this book paves the way for future leaders to create unmatched competitive advantage and performance improvements in the growing world of virtual work.

Maximum Influence: The 12 Universal Laws of Power Persuasion, Second Edition by Kurt W. Mortensen  AMACOM © 2013 (258 pages) ISBN: 9780814432099  –  Combining scientific research with real-world studies, this book presents an authoritative and effective arsenal of persuasion techniques by revealing the 12 Laws of Persuasion, and explaining why each law works, how to use it, and what to avoid.



Six Figure Management Method: How to Grow Your Business with the Only 6 KPIs You’ll Ever Need by Patrick M. Georges and Josephine Hus  Kogan Page © 2013 (256 pages) ISBN: 9780749469078  –  Authored by the creator of the widely-used performance management and decision support system The Management Cockpit, this practical handbook presents a streamlined, straightforward framework for managing activities effectively on a day-to-day basis while still aiming for long-term goals.


The Art of Practicing Agile: A Practical Guide for Applying Agile to Real Projects by Bhuvan Unhelkar  Auerbach Publications © 2013 (527 pages) ISBN: 9781439851180  –  Transcending beyond Agile as a software development method to cover the gamut of methods in an organization, this practical resource presents a consistent, integrated, and strategic approach to achieving “Agility” in your business.


Tips for new MBAs

This week sees the start of the LEAD programme for all our 2014.15 MBAs.    The first group (in total 7 groups) is an enthusiastic and energetic bunch of people ready to tackle the next two years.

This got me thinking.  Year on year students stumble over what we see as minor stumbling block.  I got a group of current MBA students and alumni together to draw up a list of tips of our new MBAs.

They recommend getting through your first year:

  • Don’t leave your pre-reading to the last minute.  You are just cheating yourself, your fellow classmates and the faculty.  Do a little bit every evening.
  • You need a support structure while on the MBA.  Don’t forget to say please and thank you to your family, friends and colleagues who want to see you succeed.  Make sure your loved ones feel loved and are supported too!
  • Get to know as many of your classmates as possible and don’t just stick with the same crowd.
  • Support your classmates and share material, ideas and insights
  • Take it step-by-step.  You can worry about your research in a few months.  Focus on getting into the new routine and a new way of thinking.
  • Respect your brand and reputation, you are leaving a lasting impression with a lot of influential people.
  • Always bring any content, tools or models back into the context we live and work in – this will prove very successful in exams.
  • Your syndicate is like your family, you can’t choose them but you have to learn to love them.  Find out who is good at what and build on each other’s strengths.
  • Be nice to the second years.

  • Make friends with alumni.
  • Start the spade-work with faculty from day 1 – supervisors are everything on the research.
  • Life still happens – plan ahead get things done early so life doesn’t happen to your assignment.
  • No matter what anyone says about getting the full experience – splitting the syndicate assignments up in your group makes for much happiness.
  • You WILL start comparing your own environment to what you learn in class.  You WILL be tired and grumpy.  You WILL PROBABLY make some comments to your work colleagues which you may regret later.  Keep your head down and save the criticism for after you’ve finished and taken some time to rationalise things.
  • Take thorough notes in class and imagine yourself having to write a short exam straight after each session.
  • Don’t be afraid to ask questions.  There is nothing like a stupid question.  It is good to make your voice heard.
  • Get into a routine and try stick to it.
  • The MBA is a degree in time management. VERY IMPORTANT POINT

Tips for your second year and research:

  • Electives are not a walk in the park.  Be nice to the second years, you may get some hints.
  • WRT research.  Slaps from my supervisor… it’s a masters, not a doctorate.  120 pieces of literature is a bit much (30 is apparently fine).  Using Atlas for your literature review is probably a bit of an overkill.  20 statistical tests are also probably a bit much….
  • Qualitative is a lot more difficult than quantitative even if you have no idea what a factorial analysis is and how many degrees of freedom are acceptable.
  • Interviews take time – don’t assume access will be granted.  Take breath mints.

Good luck with your studies and know the Information Centre is there to support you.


How To Be An Awesome Young Manager

Don’t learn by example.

GIBS Information Centre / GIBSIC‘s insight:

How to from Gen Y – “Support growth and be transparent about your shortcomings   –   Growth is a necessary factor in job satisfaction. I was clear with my team that I was not the be-all-end-all for information and growth. I was committed to their learning and tried to find innovative ways for them to grow, from pairing them with others in the organization with more experience to suggesting workshops and online courses. 

Rather than make it seem like you know less, connecting your team with other experts will show your insight and intelligence.

Within a year, I had completely turned the ship around. I had a connected and efficient team; leadership in the organization saw it was one of the strongest teams. Taking the time and energy to become a good manager early will benefit you throughout your career. Do it by intentionally learning and connecting with the people you manage.”

Read more:

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Global assignments to rise as organisations try to plug skills gaps – PwC report

Over two thirds of graduates want an overseas assignment during their career, but only 11% are willing to work in India and only 2% in…

GIBS Information Centre / GIBSIC‘s insight:

War for Talent–  “PwC’s ‘Talent Mobility: 2020 and beyond’ report, based on data from over 900 global companies, reveals that companies will need to offer new forms of global mobility to respond to skills shortages, changing business needs and employee preferences.  –  According to the research, only 1% of people are now doing traditional assignments which involve three years in a different country and then returning home. The number of mobile workers, including long-distance commuters (who spend a week or two at a time in another country), has increased and now account for around 8% of the working population. The research reveals that the average length of a posting has now dropped to 18 months and the number of females taking on global assignments is predicted to increase. Women are projected to make up over a quarter of all assignees by 2020.   –   PwC’s analysis reveals that companies need to increase the number of globally mobile employees to deal with talent constraints. PwC research with over 1,400 HR directors globally reveals that 15% of organisations were unable to achieve growth forecasts in overseas markets due to talent constraints. This has led to nearly two thirds (64%) changing their approach to global mobility.”

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African Investment Opportunities

U.S. entrepreneurs and investors were urged to take advantage of potentially lucrative business opportunities in Africa at a conference hosted this week by the University of Southern California.

GIBS Information Centre / GIBSIC‘s insight:

Africa, investment opportunities– ” Topics included Understanding African Business Culture and Demystifying Myths and Exploring Trade Markets Through Business Tourism. There were presentations from companies seeking funding and investment.   –   The summit showcased African companies such as the Mwambani Port & Railway Corridor, a $32 billion dollar project being built in Tanzania connecting trade routes to nine countries; Global Green BioEnergy Nigeria Limited, a $225 million dollar multi-state energy crop production and bio-fuel refining program; and Miner’s Depot Manufacturing Facilities, a $30 million dollar equipment manufacturing project empowering African mining through eco-friendly solutions.”

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Africa investment : From FDI to AIA

* Intra-African investment rising by more than 30 pct a year* Pension fund assets set to grow as Africans save more* Some African funds are already continental investorsBy Tosin SulaimanJOHANNESBURG,

GIBS Information Centre / GIBSIC‘s insight:

Africa development – ” . . .Like the rest of the developing world, Sub-Saharan Africa’s stock of capital is set to balloon in the next two decades and will rise to $23.3 trillion in 2030, from $11 trillion in 2010, according to a World Bank report published in May.

BIG PLAYERS  –   Pension funds in Africa could become prominent continental investors, though analysts say many will need to update their asset allocation regulations.   –   Renaissance Capital estimates that total assets under management of sub-Saharan Africa’s six biggest pension funds could surge to $622 billion by 2020, from $260 billion in 2010, and by 2050 they could balloon to $7.3 trillion.   –   Africa-focused private equity firms are already tapping local pools of capital. Emerging Capital Partners said 44 percent of investors in its third Africa fund established in 2008 were local institutions, up from 26.8 percent in its first fund set up in 2000.   –   Helios Investment Partners hopes African institutions can become an even larger part of its investor base, said partner Dabney Tonelli. “Given the growth of pension funds … you see the potential for these institutions to become the big players in African private equity,” she said.   –   South Africa‘s Government Employees Pension Fund, the continent’s largest with around $120 billion in assets, is investing 1 percent of the fund in the rest of Africa, but can invest up to 5 percent.   –   Namibia’s $6 billion Government Institutions Pension Fund (GIPF) has a 27 percent allocation to South Africa and 8 percent to the rest of the continent, where it is investing in both listed markets and private equity, Chief Executive David Nuyoma said.”

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