Please note that the following books have been added to our collection and available for use.
Please note that the following books have been added to our collection and available for use.
The following books have been added to the Information Centre’s collection and available for use.
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Five keys of powerful business relationships :how to become more productive, effective, and influential / Sallie J. Sherman, Joseph P. Sperry, Steve Vucelich. New York: McGrawHill, 2014.
A game-changing guide that will help you leverage every critical relationship in your organization for greater success. The authors combine their knowledge and experience to show you how to get maximum value from virtually every relationship–both internal and external. You’ll learn how to spot those relationships that are not generating their full power–and turn them into drivers of profit and growth. You’ll discover new ways to eliminate barriers to performance and boost the energy of individuals, teams, groups, and your organization as a whole.
Creating value in nonprofit-business collaborations :new thinking and practice / James E. Austin, M. May Seitanidi. San Francisco: Jossey-Bass, 2014.
With over a hundred case examples from around the globe and hundreds of literature references, the book reveals how collaboration between businesses and nonprofit organizations can most effectively co-create significant economic, social, and environmental value for society, organizations, and individuals. It features the ground-breaking Collaborative Value Creation framework that can be used for analyzing the sources, forms, and processes of value creation in partnerships between businesses and nonprofits. The book is a step-by-step guide for business managers and non-profit practitioners for achieving successful cross-sector partnerships. It examines the key dimensions of the Collaborative Mindset that shape each partner’s collaborative efforts. It analyzes the drivers of partnership evolution along the Collaboration Continuum, and sets forth the key pathways in the Collaboration Process Value Chain. The book concludes by offering Twelve Smart Practices of Collaborative Value Creation for the design and management of cross sector partnerships.
Gen Y now :millennials and the evolution of leadership, second edition /John W. “Buddy” Hobart, Herb Sendek. San Francisco: Wiley, 2014.
In this book, top team leadership gurus Buddy Hobart and Herb Sendek explore all the myths about Gen Y and show you how Millennials can be your most creative, motivated, and loyal employees. This book goes from demographic research to concrete practice, explaining that Generation Y is more than we’ve been led to believe. They value authenticity, flexibility, and recognition. Using the strategies in Gen Y Now, you can hire and retain these demanding workers, and the payoffs could be huge. Keep up with current trends and technologies to move your organization into the future; Attract the best young talent in preparation for the mass retirement of Baby Boomers and Gen X; Understand how demographic trends impact the way your intergenerational teams think; Inspire motivation in Millennial employees, reducing dissatisfaction and turnover costs. There are 80 million Millennials, and they are transforming the modern workforce. Gen Y Now contains the leadership strategies you need to manage and motivate the Millennial generation.
Serve to be great :leadership lessons from a prison, a monastery, and a board room / Matt Tenney. New Jersey: Wiley, 2014.
In this book, the author offers his life experiences and unique insights to help leaders apply the powerful principles of servant leadership. Servant leaders are not weak or timid. Motivated by the aspiration to serve, they achieve true power by empowering others to achieve excellence. This is a practical guide to becoming a leader people want to follow. By shifting focus from short-term gain to serving others, leaders can create great workplace cultures that deliver superior, long-term results. Serve to Be Great is the perfect playbook for realizing the ultimate in personal and business success.
Connected by design :7 principles of business transformation through functional integration / Barry Wacksman and Chris Stutzman. San Francisco: Jossey-Bass, 2014.
Some highly valued companies–including Amazon, Apple and Google–have harnessed a new business model of functional integration to build highly interactive ecosystems of interrelated products and digital services, gaining new levels of customer engagement. This model a unique competitive edge by using transformative digital technologies to deliver high-value customer experiences, generate repeat business, and unlock lucrative new business-to-business revenue streams. The book shows how to use functional integration to achieve transformative growth within any type of company. Based on R/GA’s pioneering work with firms at the forefront of functional integration, this book identifies seven principles companies must follow in order to create and deliver new value for customers and capture new revenues. It explains how functional integration drove the transformation of market-leading companies as diverse as Nike, General Motors, McCormick & Co., and Activision to establish authentic brand relationships with their customers, enter new categories, and develop new sources of income.
Strategy for the corporate level :where to invest, what to cut back and how to grow organisations with multiple divisions, 2nd edition /Andrew Campbell … [et al.]. San Francisco, 2014.
This book covers strategy for organisations that operate more than one business, a situation commonly referred to as group-level or corporate-level strategy. Corporate-level strategy addresses four types of decisions that only corporate-level managers can make: which businesses or markets to enter, how much to invest in each business, how to select and guide the managers of these businesses, and which activities to centralise at the corporate level. This book gives managers and executive students all the tools they need to make and review effective corporate strategy across a range of organisations
The enlightened organization :executive tools and techniques from the world of organizational psychology / Catherine Berney. London; Philadelphia : Kogan Page, 2014.
Focusing on more than just corporate governance and organizational structures, this book explores how individual leaders can develop their own skills to contribute to the success of the business by developing an engaged, empowered and transparent organization. It discusses the organization and its responsibility to enable success by putting in place processes that support an “enlightened” culture where people are involved and invested in the organization. An organizational psychology expert, the author draws on her background to show leaders and managers how to enable others to become accountable for their individual and collective potential and create a culture of free and authentic dialogue. Providing useful tools and techniques to apply in practice, she discusses the types of processes that need to be put in place, such as leadership, culture, remuneration, reward, communication and collaboration, and examines the leader’s role in building an enlightened organization.
Building a global learning organization :using TWI to succeed with strategic workforce expansion in the LEGO Group /Patrick Graupp, Gitte Jakobsen, John Vellema. Boca Raton: CRC Press, 2014.
The book outlines the organizational and planning models used by the LEGO Group to create the internal ability to give and receive tacit skills and knowledge. Describing how and why TWI is used as the foundation for success in knowledge transfer across diverse languages and cultures, it provides step-by-step guidance on how to establish a solid organizational foundation for your own learning organization. Providing expert insight into the work of culture change, the book explains how to work with people to create motivation for moving to a new system of learning. It details the critical elements that made the implementation at the LEGO Group a success, identifies the stumbling blocks they encountered along the way, and explains how they were overcome. Case studies describe in detail what these efforts looked and felt like in actual application. The TWI program has long been recognized for its ability to generate results.
Epic Content Marketing: How To Tell A Different Story, Break Through the Clutter, and Win More Customers by Marketing Less by Joe Pulizzi McGraw-Hill © 2014 (352 pages) ISBN: 9780071819893 – With in-depth case studies of how John Deere, LEGO, Coca-Cola, and other leading corporations are using content to drive epic sales, this groundbreaking guide gives you all the tools to start creating and disseminating content that leads directly to greater profits and growth.
Experience Design: A Framework for Integrating Brand, Experience, and Value by Patrick Newbery and Kevin Farnham John Wiley & Sons © 2013 (240 pages) ISBN: 9781118609637 – Bridging the gap between business and design, this book explains how the quality of customer experience is the key to unlocking greater engagement and higher customer lifetime value, and how the design process can be used to create a better quality of experience across the entire customer journey.
Great Speeches For Better Speaking: Listen and Learn from History’s Most Memorable Speeches by Michael E. Eidenmuller McGraw-Hill © 2006 (256 pages) ISBN: 9780071472296 – What is the almost magical power great speakers possess – and how can you harness it for yourself? This illuminating guide to unforgettable oratory takes you through an in-depth analysis of these historically significant speeches and the secrets of their eloquent effectiveness.
Great Work: How to Make a Difference People Love by David Sturt McGraw-Hill © 2014 (256 pages) ISBN: 9780071818353 – Revealing five practical skills that will help you ideate, innovate, and deliver work that gets noticed and appreciated, this book is filled with stories of real people in real jobs who did what was asked and then added something extra–a personal touch all their own–to deliver better-than-asked-for results.
Highly Recommended: Harnessing the Power of Word of Mouth and Social Media to Build Your Brand and Your Business by Paul M. Rand McGraw-Hill © 2014 (240 pages) ISBN: 9780071816212 – With Word Of Mouth (WOM) success stories from Stew Leonard’s, Red Robin, Frito-Lay, Kimberly-Clark, Amazon, and other industry leaders, this book puts you on the fast track to taking control of the dialogue about your business that’s already taking place.
Leading The Starbucks Way: 5 Principles For Connecting With Your Customers, Your Products And Your People by Joseph A. Michelli McGraw-Hill © 2014 (304 pages) ISBN: 9780071801256 – Offering a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn, this book shows how the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.
Media Relations: Issues & Strategies, 2nd Edition by Jane Johnston Allen & Unwin © 2013 (304 pages) ISBN: 9781741146813 – Providing a practical and thorough introduction to working with the media, this thorough guide presents a range of examples, case studies, illustrations and templates, and balances these with a solid foundation of theory, media background and culture.
Operational Risk Management: A Complete Guide to a Successful Operational Risk Framework by Philippa Girling John Wiley & Sons © 2013 (352 pages) ISBN: 9781118532454 – Providing real-life examples of successful methods and tools you can use while facing the cultural challenges that are prevalent in this field, this book presents all of the tools and best practices needed to implement a successful operational risk framework.
The Economy of You: Discover Your Inner Entrepreneur and Recession-Proof Your Life by Kimberly Palmer AMACOM © 2014 (269 pages) ISBN: 9780814432730 – Beginning with the author’s own journey of starting a supplemental business, this empowering book presents interviews with “modern-day side-giggers” to show you how you can escape from financial fear and frustration, and start building the economy of you.
The Human Brand: How We Relate to People, Products, and Companies by Chris Malone and Susan T. Fiske Jossey-Bass © 2013 (208 pages) ISBN: 9781118611319 – companies such as Hershey’s, Domino’s, Lululemon, Zappos, Amazon, Chobani, Sprint, and more, this book explores how and why we make the choices we do, as well as what it take Featuring in-depth analyses of s for companies and brands to earn and keep our loyalty in the digital age.
The Thin Book of Appreciative Inquiry, 3rd Edition by Sue Annis Hammond Thin Book Publishing © 2013 (58 pages) ISBN: 9780988953802 – Providing enough information to help you decide whether you want to make the larger commitment necessary to use Appreciative Inquiry (AI), this concise guide explains the exciting organizational change philosophy, and updates the results of ongoing research in this subject area.
What Is Your What? Discover The One Amazing Thing You Were Born To Do by Steve Olsher John Wiley & Sons © 2013 (240 pages) ISBN: 9781118644041 – Featuring inspiring stories of trial, tribulation, and triumph, as well as examples of 17 public figures, this inspiring book presents a singular approach to realizing permanent, positive change and blends proprietary methods with ancient wisdom and revolutionary lessons from modern thought leaders
A.B.C.’s of Behavioral Forensics: Applying Psychology to Financial Fraud Prevention and Detection by Sridhar Ramamoorti, David E. Morrison III, Joseph W. Koletar and Kelly R. Pope John Wiley & Sons © 2013 (304 pages) ISBN: 9781118370551 – Along with a fascinating exploration of what makes people fall for the common and not-so-common swindles, this eye-opening guide offers practical insights on the psychology of white-collar criminals—and how to outsmart them.
Become the Real Deal: The Proven Path to Influence and Executive Presence by Connie Dieken John Wiley & Sons © 2013 (240 pages) ISBN: 9781118633786 – If you want to make change in your organization and in your world, and advance your own career, this book uncovers the strengths and skills you need in order to gain influence and lead your organization to success.
Emotional Vampires at Work: Dealing with Bosses and Coworkers Who Drain You Dry by Albert J. Bernstein McGraw-Hill © 2013 (256 pages) ISBN: 9780071790932 –By teaching you strategies to protect yourself against emotional vampires in your workplace, this book will help you gain some control over the inevitable, unavoidable dealings with antisocials, paranoids, narcissists, and other types of vampires.
Facebook Marketing for Dummies, 4th Edition by John Haydon John Wiley & Sons © 2013 (336 pages) ISBN: 9781118400388 – Covering new and ever-evolving tools, this must-read guide introduces you to the psychology of a Facebook user, shows how third-party apps can be used with your Facebook presence, and helps you focus on tried-and-true strategies and techniques
From One to Many: Best Practices for Team and Group Coaching by Jennifer J. Britton John Wiley & Sons © 2013 (352 pages) ISBN: 9781118549278 – Exploring the related topics of team and group coaching in depth, this book explains how to integrate the practice into an organization and how to maximize it to full effect.
Innovation: How Innovators Think, Act and Change Our World by Kim Chandler McDonald Kogan Page © 2013 (264 pages) ISBN: 9780749469665 – Showcasing interviews with over 100 people who have pushed aside the boundaries in their field, this book reveals what drives these successful innovators, what makes innovations take off and why innovation is so critical to individuals, economies and to society as a whole.
Make an Ethical Difference: Tools for Better Action by Mark Pastin Berrett-Koehler Publishers © 2013 (225 pages) ISBN: 9781609949112 – Offering tools for sharpening the ethics eye so we can see and do the right thing ourselves, this book also shows how to identify competing interests, analyze the facts, understand the viewpoints, measure the benefits of different outcomes, and build consensus.
Making in America: From Innovation to Market by Suzanne Berger and MIT Task Force on Production in the innovation economy The MIT Press © 2013 (265 pages) ISBN: 9780262019910 – Inspired by the MIT Made in America project of the 1980s, this book examines how we can rebuild the industrial landscape to sustain an innovative economy, and how we can link innovation to production to spur a renaissance in American manufacturing.
Multichannel Marketing Ecosystems by Markus Ståhlberg and Ville Maila (eds) Kogan Page © 2014 (281 pages) ISBN: 9780749469627 – Featuring contributions from leading marketing companies across the globe, this book shows how marketers and brand managers can react positively to changes in consumer behavior, building customer responses and loyalty via the full spectrum of digital media.
Neuromarketing for Dummies by Stephen J. Genco, Andrew P. Pohlmann and Peter Steidl John Wiley & Sons © 2013 (408 pages) ISBN: 9781118518588 – Going beyond the hype to explain the latest findings in this growing and often misunderstood field, this insightful guide shows business owners and marketers how neuromarketing really works and how they can use it to their advantage.
PMP Certification All-in-One For Dummies, 2nd Edition by Cynthia Snyder John Wiley & Sons © 2013 (912 pages) ISBN: 9781118540121 – Including a large selection of practice questions, this comprehensive guide provides complete coverage of the challenging PMP certification requirements, helps you organize your studies, and assures that you are covering every aspect of the exam.
Practical Lean Six Sigma for Healthcare: Using the A3 and Lean Thinking to Improve Operational Performance in Hospitals, Clinics and Physician Group Practices by Todd Sperl, Rob Ptacek and Jayant Trewn MCS Media © 2013 (282 pages) ISBN: 9781467516990 – Bridging the gap between the highly quantitative (Six Sigma certification) and the more simplified (Lean thinking), this book will make the methods and tools of Lean and Six Sigma accessible, and will provide a common sense, practical approach to problem solving and continuous improvement.
Strength-Based Lean Six Sigma: Building Positive and Engaging Business Improvement by David Shaked Kogan Page © 2014 (263 pages) ISBN: 9780749469504 – Combining the leading approaches to business improvement with those of organizational change, this practical guide provides fresh ideas and tools to ensure that short-term achievements in process improvement become long-term benefits.
Success in Africa: CEO Insights from a Continent on the Rise by Jonathan Berman Bibliomotion © 2013 (226 pages) ISBN: 9781937134464 – Introducing the ambitious CEOs who are building the continent of Africa, this book presents stories of growth, technology, and tradition, and brings life to one of the most important stories of the global economy.
Teach with Style: Creative Tactics for Adult Learning, Updated and Enhanced by Jim Teeters and Lynn Hodges ASTD © 2013 (145 pages) ISBN: 9781562868567 – Drawing on more than 70 combined years of experience to share the authors’ unique and accessible approach to teaching adults, this book will help you improve certain facilitation techniques and skills while enhancing your natural strengths.
The Joy of Strategy: A Business Plan for Life by Allison Rimm Bibliomotion © 2013 (258 pages) ISBN: 9781937134556 – Your life is serious business, but who says you can’t find joy along the way? Delivered with compassion and humor, this guide provides a structured, step-by-step program will get you organized and on your way to a fulfilling life.
The Logistics and Supply Chain Toolkit: 101 Tools for Transport, Warehousing and Inventory Management by Gwynne Richards and Susan Grinsted Kogan Page © 2013 (328 pages) ISBN: 9780749468088 – Written for logistics managers in the areas of transport, warehousing and inventory, this thorough reference provides a comprehensive set of tools to tackle many of the day-to-day issues in order to drive efficiency and business success.
The Upside of Irrationality: The Unexpected Benefits of Defying Logic at Work and at Home by Dan Ariely HarperCollins © 2010 (345 pages) ISBN: 9780061995033 – Focusing on our behaviors at work and in relationships, this provocative book offers new insights and eye-opening truths about what really motivates us on the job, how one unwise action can become a long-term habit, how we learn to love the ones we’re with, and more.
Understanding and Changing Your Management Style: Assessments and Tools for Self-Development, 2nd Edition by Robert C. Benfari Jossey-Bass © 2013 (352 pages) ISBN: 9781118399460 – Identifying the six characteristics of successful managers, this research-based book offers the tools leaders need to improve their management style and succeed in the workplace, and shares personality-specific strategies for resolving conflicts, managing stress, and more.
What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They’re Angry, Worried and Suspicious of Everything You Say by Leonard S. Greenberger McGraw-Hill © 2013 (256 pages) ISBN: 9780071806435 – Empowering you to establish and maintain the trust and credibility you’ll need in tough situations, this book presents the strategies, skills, and techniques you need to communicate effectively in less than ideal scenarios.
Worker Leadership: America’s Secret Weapon in the Battle for Industrial Competitiveness by Fred Stahl The MIT Press © 2013 (266 pages) ISBN: 9780262019637 – Offering a blueprint for global competitive advantage, this book provides a brief history of manufacturing, and even reveals the dark side of Toyota’s system that opens another competitive opportunity for America.
Confidence at Work: Get It, Feel It, Keep It, 2nd Edition by Ros Taylor Kogan Page © 2013 (216 pages) ISBN: 9780749467753 – Examining how confidence on the job manifests itself in body language, thinking style, emotional capability, and influencing ability, this book teaches readers how to challenge their fears, build their confidence, set themselves apart from their competitors, and achieve their career and workplace goals.
Innovative Team Selling: How to Leverage Your Resources and Make Team Selling Work by Eric Baron John Wiley & Sons © 2013 (256 pages) ISBN: 9781118502259 – Designed to make team selling work in organizations large and small, this book shows how to lead and participate in teams that work together effectively; strategize prior to client meetings; make successful team sales calls; and debrief honestly to determine how to learn and grow.
Reducing Process Costs with Lean, Six Sigma, and Value Engineering Techniques by Kim H. Pries and Jon M. Quigley Auerbach Publications © 2013 (365 pages) ISBN: 9781439887257 – Discussing the methods and techniques currently available for lowering the costs of products, processes, and services, this book arms readers with the understanding required to select the best solution for their company’s culture and capabilities.
The Handbook of Pricing and Profitability Management: A Practical Guide for Business Leaders by Julie M. Meehan, Michael G. Simonetto, Larry Montan, Jr. and Christopher A. Goodin John Wiley & Sons © 2011 (320 pages) ISBN: 9780470825273 – An ultimate how-to manual for any executive or manager interested in price management, this book presents a holistic, comprehensive framework that shows how integrating pricing categories into a cohesive program leads to impressive gains that cannot be achieved through a single-pronged approach.
The Marketing Century: How Marketing Drives Business and Shapes Society, The Chartered Institute of Marketing by Jeremy Kourdi (ed) John Wiley & Sons © 2011 (280 pages) ISBN: 9780470660157 – Providing expert analysis of significant developments in marketing of the last century, this book explains how the key elements of marketing have developed; how various aspects of marketing contribute to performance; what great marketers do; and how marketing may develop in the future.
The Shipping Point: The Rise Of China And The Future Of Retail Supply Chain Management by Peter J. Levesque John Wiley & Sons © 2011 (300 pages) ISBN: 9780470824535 – Bringing together the knowledge and expertise of leading supply chain and retail professionals from around the world to illuminate opportunities that are likely to develop over the next decade in China, this book will help readers understand how supply chains work.
42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty by Rosemary Coates and Jim Reily Super Star Press © 2013 (144 pages) ISBN: 9781607730705 – Sharing essential rules to benchmark and develop a global service business, this book provides a concise, easy-to-understand primer on service, which hits all of the key areas necessary to delight customers with your field support and make them loyal to your company.
Content to Commerce: Engaging Consumers Across Paid, Owned and Earned Channels by Avi Savar John Wiley & Sons © 2013 (242 pages) ISBN: 9781118480182 – From big picture strategy to the tactics and tools require to execute, this informative book offers a clear approach to social media marketing for both big and small brands alike. Learn how to conquer the media world’s medium and control your own brand’s destiny.
Assertiveness: How To Be Strong In Every Situation by Conrad Potts and Suzanne Potts Capstone Publishing © 2013 (238 pages) ISBN: 9780857083685 – Packed with practical tools and techniques for dealing with a whole host of situations in work and life, this book presents simple ways to assert yourself that will make you happier, healthier and more successful.
Business Models For Dummies by Jim Muehlhausen John Wiley & Sons © 2013 (384 pages) ISBN: 9781118547618 – By helping you write a solid business model to further define your company’s goals and increase attractiveness to customers, this guide explains how to: make a value proposition; define a market segment; locate your company’s position in the value chain; identify competitors, and much more.
Mindfulness: Be Mindful. Live in the Moment. by Gill Hasson Capstone Publishing © 2013 (214 pages) ISBN: 9780857084446 – Featuring ideas, tips and techniques to help you enjoy a more mindful approach to life, this book will show you how to open up to new ideas and new ways of doing things, thus reducing stress and bringing about positive changes in your life.
Powerful Performance Management by John Mattone AMACOM © 2013 (52 pages) ISBN: 9780814432709 – Explaining the basics of Positive Performance Management (PPM), this concise guide also emphasizes how important it is for leaders to hold themselves to the highest standards so that they can lay the groundwork for achieving breakthrough operating performance.
Success Under Stress: Powerful Tools for Staying Calm, Confident, and Productive When the Pressure’s On by Sharon Melnick AMACOM © 2013 (273 pages) ISBN: 9780814432129 – Whether you have too many projects, your confidence is flagging, or you are clashing with a coworker, this practical book offers a veritable arsenal of “magic bullet” solutions – hundreds of situation-specific, quick-acting tips for defusing stress and boosting productivity.
Talent Intelligence: What You Need to Know to Identify and Measure Talent by Nik Kinley and Shlomo Ben-Hur Jossey-Bass © 2013 (272 pages) ISBN: 9781118531181 – Filled with illustrative examples, this book shows how to overcome stumbling blocks that stand in the way of successful talent intelligence and reveals how organizations can successfully implement measurement and use the results.
12 Disciplines of Leadership Excellence: How Leaders Achieve Sustainable High Performance by Brian Tracy and Peter Chee McGraw-Hill © 2013 (240 pages) ISBN: 9780071809467 – Asserting that great leaders are made, not born, this groundbreaking book demonstrates how everyone has the ability to shape himself or herself into the kind of person who enables and uplifts others to reach their highest potential.
A/B Testing: The Most Powerful Way to Turn Clicks into Customers by Dan Siroker and Pete Koomen John Wiley & Sons © 2013 (208 pages) ISBN: 9781118536094 – A guide to delivering a better user experience through A/B testing, this handy book outlines a simple way to test several different versions of a web page with live traffic, and then measure the effect each version has on visitors.
Basic Concepts of Intercultural Communication: Paradigms, Principles, & Practices, Second Edition by Milton J. Bennett Intercultural Press © 2013 (355 pages) ISBN: 9780983955849 – Providing a comprehensive overview of the field from a constructivist perspective, this book attempts to reconcile the basic principles of intercultural communication with the rapidly evolving conditions in multicultural societies.
Beyond Referrals: How to Use the Perpetual Revenue System to Convert Referrals into High-Value Clients by Bill Cates McGraw-Hill © 2013 (240 pages) ISBN: 9780071791663 – You face four hurdles to gaining new clients: finding enough of the right prospects, getting their attention, making the sale, and multiplying your clients through referrals. This book shows you how to turn referrals into introductions to the prospects who are eager to hear from you.
Big Data: Understanding How Data Powers Big Business by Bill Schmarzo John Wiley & Sons © 2013 (240 pages) ISBN: 9781118739570 – Full of practical techniques, real-world examples, and hands-on exercises, this book explores the technologies involved in Big Data, as well as how to find areas of the organization that can take full advantage of big data.
Bounce Forward: How to Transform Crisis into Success by Sam Cawthorn John Wiley & Sons © 2013 (288 pages) ISBN: 9781118641347 – Chronicling the moving story of a man who used a horrific, life-changing accident as a launching pad to bounce forward to reach even greater heights than before, this inspiring book shares the tools, strategies, and psychology that anyone can use to overcome any obstacle.
Celebrate 100: Centenarian Secrets to Success in Business and Life by Steve Franklin and Lynn Peters Adler John Wiley & Sons © 2013 (228 pages) ISBN: 9781118525647 – Distilling the wisdom and wit of more than 500 people who have lived an entire century, this book features their stories and their insights on business, making it and losing it, great sorrow and joy—and having lived to tell the tale.
China Catalyst: Powering Global Growth by Reaching the Fastest Growing Consumer Market in the World by Dave M. Holloman John Wiley & Sons © 2013 (176 pages) ISBN: 9781118411292 – Examining in-depth the transition currently underway in China from an export-led economic machine to a consumer-driven market, this book outlines the economic imperative proving that greater consumer reach in China is a requirement in today’s globally competitive market.
Competitive Intelligence for Dummies by Jim Underwood John Wiley & Sons © 2013 (384 pages) ISBN: 9781118451021 – Helping readers gather valuable information on the competition, the operational environment, and the target customer, this book explains how to carefully analyze and use this information in decision making processes to gain market share and stay on the cutting edge of an industry.
Data Smart: Using Data Science to Transform Information into Insight by John W. Foreman John Wiley & Sons © 2014 (432 pages) ISBN: 9781118661468 – Data science is little more than using straight-forward steps to process raw data into actionable insight, and in this new book, author and data scientist John Foreman will show you how that’s done within the familiar environment of a spreadsheet.\
Design Thinking for Strategic Innovation: What They Can’t Teach You at Business or Design School by Idris Mootee John Wiley & Sons © 2013 (224 pages) ISBN: 9781118620120 – Providing a toolkit to apply concepts for immediate use in everyday work, this comprehensive playbook presents a framework for design thinking that is relevant to business management, marketing, and design strategies.
Fish Can’t See Water: How National Culture Can Make or Break Your Corporate Strategy by Kai Hammerich and Richard D. Lewis John Wiley & Sons © 2013 (312 pages) ISBN: 9781118608562 – Using extensive case studies of successful global corporations, this book offers managers and leaders eight recommendations for recognizing those cultural factors that negatively impact performance, as well as those that can be harnessed to encourage superior performance.
Leading Your Business Forward: Aligning Goals, People, And Systems For Sustainable Success by Shane A. Yount, John M. Pyecha et al. McGraw-Hill © 2013 (208 pages) ISBN: 9780071817134 – Using the same five simple steps in every car’s global positioning system–Acquiring, Settings, Where To, Recalculating, and Arriving, this book will show you how to apply GPS-based methods in your organization to mobilize operations while incorporating “destination-focused” initiatives for success.
Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities by Renée Evenson AMACOM © 2014 (241 pages) ISBN: 9780814432983 – Showing readers how to make hours spent at work far more harmonious and productive, this practical, powerful book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts – no matter who you’re dealing with.
Stick with It: Mastering the Art of Adherence by Lee J. Colan and Julie Davis-Colan McGraw-Hill © 2013 (176 pages) ISBN: 9780071802536 – Combining real-world stories with cut-through-the-clutter tools, this book reveals a time-tested, real-world validated formula for winning – comprised of focus, competence, and passion – that creates a self-reinforcing cycle of victory.
Straight Talk on Leadership: Solving Canada’s Business Crisis by R. Douglas Williamson Jossey-Bass © 2013 (352 pages) ISBN: 9781118581681 – Sharing valuable insights of benefit to transformational business leaders everywhere, this book provides powerful strategies, tools and techniques for how to reframe thinking about leadership and reform leadership strategies.
Talent Magnetism: How to Build a Workplace That Attracts and Keeps the Best by Roberta Chinsky Matuson Nicholas Brealey Publishing © 2013 (255 pages) ISBN: 9781857885989 – Including concrete tips and enlightening employee comments, this invaluable guide explains how to navigate the changing talent pool and the challenges of recruitment so you can attract and retain the best people – rather than pull in the masses to fill open job requisitions.
The 3 Secrets to Effective Time Investment: How to Achieve More Success with Less Stress by Elizabeth Grace Saunders McGraw-Hill © 2013 (256 pages) ISBN: 9780071808811 – Providing the tools, insight, and guidance you need to overhaul your entire life, this book is packed with tips and advice to help you overcome crippling emotions like guilt, let go of the compulsion to be perfect, and overcome the most common obstacles to a life well managed.
Business Reimagined: Why Work Isn’t Working and What You Can Do About It by Dave Coplin Harriman House © 2013 (112 pages) ISBN: 9780857193315 – Are you engaged and energized in the office, or do you often feel that your days are dominated by process and technology? This guide will help you wake up to a new environment based on collaborative and flexible working, and on technology that when used correctly, liberates rather than constrains.
Emotional Intelligence for Project Managers: The People Skills You Need to Acheive Outstanding Results, Second Edition by Anthony C. Mersino AMACOM © 2013 (291 pages) ISBN: 9780814432778 – Introducing readers to all facets of emotional intelligence (EI), this indispensable guide shows how emotions can be leveraged to meet project goals, and gives project managers the tools they need to create winning teams and get the job done right and on time.
Enterprise in Action: A Guide To Entrepreneurship by Peter Lawrence John Wiley & Sons © 2013 (268 pages) ISBN: 9781119945284 – Based on studies of 80 companies, including 30 Sunday Times Fast Track Companies, and 20 highly successful US entrepreneurial firms, this authoritative book offers valuable lessons for MBA students and established entrepreneurs alike.
Financial Innovation: Too much or Too Little? by Michael Haliassos The MIT Press © 2013 (275 pages) ISBN: 9780262018296 – Considering the key ingredients of financial innovation from both academia and industry, this book discusses the positive potential, and also the risks of financial innovation and the influence of producers on consumers.
Managers as Mentors: Building Partnerships for Learning, Third Edition, Revised and Expanded by Chip R. Bell and Marshall Goldsmith Berrett-Koehler Publishers © 2013 (251 pages) ISBN: 9781609947101 – Guiding leaders in helping associates grow and adapt in today’s tumultuous organizations. this hands-on resource takes the mystery out of effective mentoring, teaching leaders to be the kind of confident coaches integral to learning organizations.
Maximizing Corporate Value through Mergers and Acquisitions: A Strategic Growth Guide by Patrick A. Gaughan John Wiley & Sons © 2013 (352 pages) ISBN: 9781118108741 – Examining how M&A fits in corporate growth strategies, this insider guide covers the various strategic reasons for companies entering mergers and acquisitions (M&A), with a look at those that are based on sound strategy, and those that are not.
Office Idiots: What to Do When Your Workplace is a Jerkplace by Ken Lloyd Career Press © 2013 (224 pages) ISBN: 9781601632685 – Relying on data from actual workplaces across America, this witty book spotlights office idiots wherever they exist in an organization, and offers practical advice on what to do and even what to say when you encounter them.
Personality Power: Discover Your Unique Profile – and Unlock Your Potential for Breakthrough Success by Shoya Zichy and Ann Bidou AMACOM © 2013 (291 pages) ISBN: 9780814421239 – Based on the author’s proprietary personality model used by over 50,000 professionals worldwide, this book shows you how to identify and harness your core strengths to immediately improve your job satisfaction-and, ultimately, your success.
Setting Profitable Prices: A Step-by-Step Guide to Pricing Strategy–Without Hiring a Consultant by Marlene Jensen John Wiley & Sons © 2013 (186 pages) ISBN: 9781118430767 – Authored by a nationally recognized pricing expert, this book arms you with proven strategies for guaranteeing that you’ll never again leave money on the table when determining prices.
Smart Sales Manager: The Ultimate Playbook for Building and Running a High-Performance Inside Sales Team by Josiane Chriqui Feigon AMACOM © 2013 (292 pages) ISBN: 9780814432839 – Complete with real-life examples and smart sales strategies, this indispensable resource shows readers how they can lead their inside sales squads to success – from hiring and motivating to training, coaching, and more.
SMEs From the Ground Up by Chuck Hodell ASTD © 2013 (161 pages) ISBN: 9781562868550 – Packed with tips for building great courses, this practical, realistic book explains how to fully incorporate incorporating the talents of subject matter experts (SMEs) into the actual course design process.
Social Machines: How to Develop Connected Products That Change Customers’ Lives by Peter Semmelhack John Wiley & Sons © 2013 (245 pages) ISBN: 9781118471685 – What if cars, bikes, health monitors, appliances, instruments, and other devices could all become members of your social network, collect data you care about, and feed it back to you at just the right time? This book explains how this trend will change our world and how your business will benefit.
Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done by Linda Byars Swindling John Wiley & Sons © 2013 (210 pages) ISBN: 9781118492963 – Using scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately, this book shows how to identify and manage conversations with venters, complainers, whiners, and energy drainers in order to boost morale and increase productivity.
Survey Basics by Patricia Pulliam Phillips, Jack J. Phillips and Bruce Aaron ASTD © 2013 (289 pages) ISBN: 9781562868093 – Describing the purpose of surveys and questionnaires, types of errors that can creep into survey results, and considerations when developing specific survey questions, this book will help readers identify the most appropriate survey tool for their needs.
Tame the Primitive Brain: 28 Ways in 28 Days to Manage the Most Impulsive Behaviors at Work by Mark Bowden John Wiley & Sons © 2013 (290 pages) ISBN: 9781118436981 – Offering new and fresh perspectives for dealing with tricky behaviors, this practical, easy-to-read guide explains why people act toward you the way they do; why you react to their behavior in the way you do; and what exactly to do about it to achieve the right outcomes.
Ten Virtues of Outstanding Leaders: Leadership and Character by Al Gini and Ronald M. Green Blackwell © 2013 (232 pages) ISBN: 9780470672303 – Authored by two renowned business ethicists, this book combines theory with fascinating biographical detail on exemplary leaders such as Abraham Lincoln, Winston Churchill, and Oprah Winfrey to show how an individual’s character is the defining factor of successful leadership.
The Art of Insight: How to Have More AHA! Moments by Charles Kiefer and Malcolm Constable Berrett-Koehler Publishers © 2013 (193 pages) ISBN: 9781609948092 – Providing friendly practices and helpful exercises, this insightful book will help you develop your own personal approach to cultivating a mindset where insights come readily so that new or longstanding problems are solved with confidence and ease.
The Case for the Chief Data Officer: Recasting the C-Suite to Leverage Your Most Valuable Asset by Peter Aiken and Michael Gorman Morgan Kaufmann Publishers © 2013 (89 pages) ISBN: 9780124114630 – Data are an organization’s sole, non-depletable, non-degrading, durable asset. This book makes the case for dedicating an individual to leverage them as assets – a Chief Data Officer or CDO.
The Customer Bill of Rights by Laura Stack Productivity Pro © 2013 (18 pages) – SERVICE is SURVIVAL. We’re all competing for customers. If you don’t provide good service to them, they’ll go somewhere else. This book will teach you how to get new customers and keep the ones you have by practicing the four things all customers want.
The Empress Has No Clothes: Conquering Self-Doubt to Embrace Success by Joyce M. Roché Berrett-Koehler Publishers © 2013 (225 pages) ISBN: 9781609946364 – Sharing her lifelong struggle with the impostor syndrome, the author of this inspiring book offers practical advice and valuable coping strategies that can help you embrace your own worth and live a life of joy, zest, and fulfillment.
The PMP Exam Made Easy Your 24-Hour Study Guide to Passing, 2013 Edition by Ron Ponce and Christopher Scordo SSI Logic © 2013 (337 pages) ISBN: 9780982576885 – Containing expert tips for exam success, this all-in-one study guide offers top-notch tips, tools and techniques to help you prepare for and pass the PMP exam, while making it easy for you to focus on just the information you need to succeed.
The Quick and Easy Performance Appraisal Phrase Book: 3,000+ Powerful Phrases for Successful Reviews, Appraisals and Evaluations by Patrick Alain Career Press © 2013 (192 pages) ISBN: 9781601632678 – Whether you need to jump-start the review-writing process or are searching for phrases you can use verbatim, this book will help any manager quickly and easily select the best phrasing for any review – good or bad.
Time Management: How to Control Your Day in an Uncontrollable Workplace by Laura Stack Productivity Pro © 2013 (14 pages) – Do you find yourself continually racing against time? Do you feel that you have so much to do that it’s difficult to get anything done? This book will teach you how to set priorities; focus on what’s truly important; and schedule your day.
Coaching for Improved Work Performance, Revised Edition by Ferdinand F. Fournies McGraw-Hill © 2000 (256 pages) ISBN: 9780071352932 – Packed with case studies from the author’s research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, “hands-on” manager that every company today is looking for.
On Leading in Times of Change by Stephen Rush (ed) Center for Creative Leadership © 2012 (163 pages) ISBN: 9781604911206 – Drawn from articles published in CCL’s magazine Leadership in Action, this fieldbook will help you explore diverse perspectives on leading yourself, others, and your organization through times of complex and relentless change and uncertainty.
Our Common Wealth: The Hidden Economy that Makes Everything Else Work by Jonathan Rowe Berrett-Koehler Publishers © 2013 (145 pages) ISBN: 9781609948337 – In graceful and down-to-earth prose, this book illuminates the scale and value of the common wealth, its symbiotic relationship with the rest of the economy, its importance to our personal and planetary well-being, and how it is threatened by privatization and neglect.
Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die by Eric Siegel John Wiley & Sons © 2013 (320 pages) ISBN: 9781118356852 – Revealing the power and perils of prediction, this rich, entertaining book explores how technology literally learns from data how to predict the future behavior of individuals.
Removing the Barriers to Efficient Manufacturing: Real-World Applications of Lean Productivity by Daniel L. Ferguson Productivity Press © 2013 (294 pages) ISBN: 9781466555518 – Covering key topics on working with people, including training and retraining, this practical guide outlines time-tested organizational structures and methods to help you reduce variability and deliver high-quality products consistently.
The Technology Change Book by Tricia Emerson and Mary Stewart ASTD © 2013 (313 pages) ISBN: 9781562868109 – Laying out a succinct approach to managing technology change, this book provides helpful tips and advice on dealing with actual technology changes as well as the impact of that change on the people who use the technology.
Tomorrow’s World: A Look at the Demographic and Socio-Economic Structure of the World in 2032 by Clint Laurent John Wiley & Sons © 2013 (256 pages) ISBN: 9780470824719 – If you ever wanted to know what tomorrow’s world will look like, you have to start by looking at the world today. This book reveals how the experts expect our socio-economic landscape to evolve, identifying threats and opportunities along the way.
Develop Your Presentation Skills: Because You Only Have One Chance to Make a First Impression, Second Edition by Theo Theobald Kogan Page © 2013 (192 pages) ISBN: 9780749467029 – Containing anecdotes and expert input, this book covers the essentials of making a good presentation, including advice on how to build confidence, how to handle the audience, body language, tops on maximizing the effectiveness of room layout, visual aids and disaster recovery methods.
Effective Email: Concise, Clear Writing to Advance Your Business Needs by Natasha Terk Write It Well © 2013 (138 pages) – If ineffective e-mail communication is slowing down your organization, let this guide help you establish e-mail guidelines for your group, business unit, or enterprise, and train your staff to write more effective messages.
Effective NLP Skills: Creating Success, Second Edition by Richard Youell and Christina Youell Kogan Page © 2013 (184 pages) ISBN: 9780749467043 – Presenting tools, skills and behaviors that are useful in a work context, including appraisals, sales and leadership, this book covers the history of neuro linguistic programming (NLP), basic neurology, managing oneself and others, and using language powerfully.
Emergency Evacuation Planning for Your Workplace: From Chaos to Life-Saving Solutions by Jim Burtles Rothstein Associates © 2013 (340 pages) ISBN: 9781931332569 – Inspired by horrific evacuation challenges of 9/11 and based on ten years’ research into global best practices, this groundbreaking book by recipient of BCI’s Lifetime Achievement Award provides guidance for evacuating people of all ages and health conditions from all kinds of workplaces.
Ethics in Health Services and Policy: A Global Approach by Dean M. Harris Jossey-Bass © 2011 (304 pages) ISBN: 9780470531068 – Applying a cross-border approach, this book analyzes ethical issues that arise from the movement of patients and health professionals across national borders, such as medical tourism and transplant tourism, ethical obligations to provide care for undocumented aliens, and more.
Kanban for the Supply Chain: Fundamental Practices for Manufacturing Management, Second Edition by Steve Cimorelli Productivity Press © 2013 (144 pages) ISBN: 9781439895498 – Explaining how to apply kanban replenishment systems to improve material flow, this step-by-step guide provides readers with a detailed roadmap for achieving a successful and sustainable kanban implementation.
Reports, Proposals, and Procedures: A Write It Well Guide by Natasha Terk Write It Well © 2013 (102 pages) – Some senior professionals have many years of work experience but don’t have effective strategies to write long documents. This concise guide helps managers and supervisors reduce the time they spend writing complex, multisection reports.
Stewardship: Choosing Service Over Self-Interest, Second Edition by Peter Block Berrett-Koehler Publishers © 2013 (309 pages) ISBN: 9781609948221 – Offering tactical advice on gearing up to implement reforms, this book covers both the theory of stewardship (in particular how it ameliorates the shortcomings of traditional leadership) and the practice (how it transforms every function and department for the better).
Successful Time Management: Creating Success, Third Edition by Patrick Forsyth Kogan Page © 2013 (196 pages) ISBN: 9780749467227 – Containing tips and techniques that can help anyone review and assess their own time management and adopt new work practices to improve it, this book includes advice on controlling paperwork, getting and staying organized, delegating and working with others, and more.
The Evolving Role of China in the Global Economy by Yin-Wong Cheung and Jakob de Haan The MIT Press © 2013 (473 pages) ISBN: 9780262018234 – Offering a systematic analysis of four factors in China’s rapid economic growth, this book reviews those factors shaping China’s saving dynamics and analyzes the growth of the private sector despite limited access to external finance.
The Leadership in Action Series: On Selecting, Developing, and Managing Talent by Stephen Rush (ed) Center for Creative Leadership © 2012 (156 pages) ISBN: 9781604911435 – Exploring organizational talent challenges from a number of angles, this collection of articles originally published in CCL’s magazine Leadership in Action will help you effectively pull the talent lever and establish the right culture in order to achieve the strategic objectives of the enterprise.
The Truth About Lies in the Workplace: How to Spot Liars and What to Do about Them by Carol Kinsey Goman Berrett-Koehler Publishers © 2013 (169 pages) ISBN: 9781609948375 – A comprehensive guide to spotting, exposing, and minimizing workplace lies, this entertaining yet necessary book focuses on truly destructive lies and how you can prevent them from wreaking havoc on individuals and organizations.
Train for Results: Maximize the Impact of Training Through Review by Catherine Mattiske Made for Success © 2009 (162 pages) ISBN: 9781921547300 – Helping training managers succeed in every training session they conduct, this step-by-step guide demonstrates how to build activities that measure participants’ learning so you know if you are successfully transferring skills and knowledge.
Globalization of management education : changing international structures, adaptive strategies, and the impact on institutions : report of the AACSB International Globalization of Management Education Task Force / [AACSB International ]. /ADD. AUTHOR AACSB International. Globalization of Management Education Task Force. 2011 NOTES Rarely, if ever, have business schools experienced change as far-reaching and powerful as during the current wave of globalization. Understanding these changes, and their implications, was the charge given to an AACSB Task Force on Globalization of Management Education. In this comprehensive report, the task force explores broad globalization trends in management education that command the attention of any individual or institution striving to navigate in today’s environment. Then, by exploring individual business school strategies, it provides valuable insights into how business s chools can and should respond. The report aims to encourage and guide business schools to embrace globalization in ways that are mission-appropriate, manageable given available resources, and meaningful to the stakeholders being served. For organizations serving business schools, it will be a catalyst for action that elevates and improves business schools’ capabilities. Readers will be left with the conviction that great opportunities exist for business schools to move from keeping pace with the sweeping changes of globalization, to leading the way. – ISBN 085724941X – GIB 658.0071 GLOBALIZATION
Extreme productivity : boost your results, reduce your hours / Robert C. Pozen. – ISBN 9780062188533 – GIB 658.314 POZEN
How will you measure your life? / Clayton M. Christensen, James Allworth, Karen Dillon – NOTES Just because you have feathers — Finding happiness in your career. What makes us tick ; The balance of calculation and serendipity ; Your strategy is not what you say it is — Finding happiness in your relationships. The ticking clock ; What job did you hire that milkshake for? ; Sailing your kids on Theseus’s ship ; The schools of experience ; The invisible hand inside your family — Staying out of jail. Just this once. – – ISBN 9780062206190 – GIB 158.1 CHRISTENSEN
Wait : the art and science of delay / Frank Partnoy. NOTES Hearts and minds — Presents information from scientific studies and interviews with experts in several fields that suggests that delaying responses when making a decision can improve the decision quality, even in situations where time is in short supply. – ISBN 1610390040 – GIB 153.83 PARTNOY
The click moment : seizing opportunity in an unpredictable world / Frans Johansson. NOTES The Click Moment is about two very simple but highly provocative ideas. The first is that success is random-far more random than we would like to believe. The second is that there are a number of specific actions that we, as individuals and organizations, can take to capture this randomness and focus it in our favor. Johansson uses stories of successful people and companies throughout history to illustrate the specific actions we can take to create more click moments, place lots of high-potential bets, open ourselves up to chance encounters, and harness the complex forces of success that follow. – ISBN 9781591844938. – GIB 650.1 JOHANSSON
Qualitative interviewing : the art of hearing data / Herbert J. Rubin, Irene S. Rubin. – CONTENT – Designing Main Questions and Probes — Preparing Follow-Up , Questions — Variants of the Responsive Interviewing Model — Data Analysis in the Responsive Interviewing Model — Sharing the Results — Personal Reflections on Responsive Interviewing. – ISBN 9781412978378 – GIB 001.433 RUBIN
Rippling : how social entrepreneurs spread innovation throughout the world / Beverly Schwartz ; foreword by Bill Drayton. NOTES Drawing on the knowledge and experience of working with hundreds [of] the world’s top social change leaders in all fields, Beverly Schwartz presents a model for change based on five proven principles that any individual leader or organization can apply to bring about deep, lasting and systematic change. Rippling shows how to activate the type of change that is needed to address the critical challenges that threaten to destroy the foundations of our society and planet in these increasingly turbulent times” ISBN – 9781118138595 – GIB 338.04 SCHWARTZ
The world we want : new dimensions in philanthropy and social change / Peter Karoff with Jane Maddox. ISBN 9780759110489. GIB 303.4 KAROFF
Critical reading and writing for postgraduates / Mike Wallace and Alison Wray. NOTES Focusing on critical reading and self-critical writing, this book is suitable for postgraduate students and early-career academics. It contains tools for analysing texts and structuring critical reviews, and incorporates exercises and worked examples drawn from the social sciences. ISBN 9781849205627 – GIB 808.0427 WALLACE
Spreadable media : creating value and meaning in a networked culture / Henry Jenkins, Sam Ford, & Joshua Green. NOTES Where Web 2.0 went wrong — Reappraising the residual — The value of media engagement — What constitutes meaningful participation? — Designing for spreadability — Courting supporters for independent media — Thinking transnationally. – ISBN 9780814743508 – GIB 302.23 JENKINS
Left behind : Latin America and the false promise of populism / Sebastian Edwards. NOTES Sebastian Edwards explains why the nations of Latin America have failed to share in the fruits of globalization and forcefully highlights the dangers of the recent turn to economic populism in the region. ISBN 9780226004662 – GIB 330.98 EDWARDS
Making good : finding meaning, money, and community in a changing world / Billy Parish and Dev Aujla. NOTES As we emerge from the recession, a generation is searching for practical answers about how to succeed and make positive change in the world. With real-life success stories and practical advice and exercises, this book outlines how to find opportunities to effect change and make money. These opportunities are not just for entrepreneurs and Fortune 500 companies: the book shows step-by-step how any person can achieve financial autonomy, capitalize on global changes to infrastructure, and learn from everyday success stories, providing the skills and insights this generation needs to succeed and build careers and lives of consequence. This book culls the knowledge that has allowed the authors to build thriving, meaningful careers into a guide to success for the Facebook generation. – ISBN NO 9781605290782 – GIB 303.4 PARISH